The Customer are deemed to have read, understand and accepted the following conditions.
Nam Ho Travel shall be referred to as "The Company" in the terms and conditions listed below.
1. Reservation, Deposit and Payment
A minimum deposit is required upon booking based on the tour fare:
- For tour fares below S$500, deposit of S$300 is required per person
- For tour fares below S$2500, deposit of S$500 is required per person.
- For tour fares above S$2500, deposit of S$1000 is required per person
- For free and easy / GV2 / Sit in coach packages, a deposit of 50% of the total tour fare (including taxes) is required per person.
- For purchase of Air, Cruises, Ferry, Coach, Train and Admission tickets only, full payment is required (Unless respective provider T&C allows)
- For online booking, an initial deposit of S$50 per person will be charged for selected tours and packages. The Customer are required to do a deposit top up to the amount as stated above. (Top up has to be made
within 3 working days - Noncompliance will result in auto cancellation for reservation made online with no refund). Initial deposit does not constitute confirmation of the tour.
All groups are subjected to a minimum group size (determined by the Company) in order for the departure to be finalized.
For Group packages – full payment is required not less than 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the Company reserves the right to forfeit the deposit and cancel
the reservation. In this instance, the cancellation fee as stated below is payable by the Customer.
For Free and easy packages – Balance payment is required upon confirmation of air reservation and land arrangement before issuance of travel documents. Any booking that is not confrmed within the airlines’
required dateline, seats will be auto-cancelled by airlines unless tickets are being issued. Please note that during important events, festivals, conferences and fair periods, there will be surcharges levied by accommodation properties. We will advise you of any increase in tour
prices when you book your package. The Customer are expected to pay the difference or have the option to change to another preferred choice of accommodation (provided there is also no surcharge being levied)
2. Cancellation by the Customer - Charges
*For tours operated by the Company - Charges per Person:
|More than 35days prior to departure
|16-34days prior to departure
|15days or less prior to departure
||100% of Total Tour Fare*
*The above cancellation charges apply if the air ticket is not issued. If the air ticket is issued, the air ticket value will be added onto the cancellation charges. If the deposit amount is insufficient to cover the cancellation, the
Customer must pay for the difference.
+For Free & Easy packages, administrative fees and/or one night hotel rate will be imposed for those travel documents not issued. Once issuance of travel documents, there will be no changes allowed and no refund value.
For tours or components supplied by third party (ies), e.g. Agencies Consortium, Insight Vacations, train, cruises, hotel bookings etc.,
cancellation terms and conditions shall apply with a handling fee of S$50
per service per Customer.
*+For cancellation due to major event declared by WHO as epidemic or
pandemic or warning by MFA against non-essential travel. The Company
will wherever possible assist to provide documents for any travel
insurance claims. For Group packages, an admin fee from $150 per
person will be charged on top of the third party suppliers (e.g. airlines,
hotels etc.) charges. The remaining value will be given in the form of travel
vouchers. For Free & Easy packages, the refund will be subjected to the T&C of the third party supplier (e.g. airlines, hotels etc.). An admin fee of S$100 will be charged.
3.Cancellation by the Company
Even after deposit or full payment has been made, all arrangements are
still subject to final confirmation if for some unforeseeable circumstance
the arrangement cannot be finalised and the reservation has to be
cancelled, the Company endeavor to notify the Customers at least one
week before departure.
Group packages are subjected to a minimum group size in order to
depart. If the minimum passenger number is not met, the Company may
choose to cancel the tour 14 days prior to departure or offer alternative
tours based on current tour fare. Should the Customer decide not to
accept the alternatives, all refund will be made accordingly by the
Company and without further obligations.
In the case of a Free & easy packages, accommodation and all services
are strictly upon request and subject to confirmation. The Company may
recommend alternatives if available.
The Company reserves the right to cancel any tour prior to departure date
for any reason including but not limited to an insufficient number of
participants. The Company may, if it so decides, will recommend
4. Amendment made by the Customer – Charges
Amendment refers to any change to the original reservation such as
change of name, change of flight itinerary and / or change of
accommodation. Any amendment made after booking, amendment fee
charged by supplier plus a handling fee of $50 per service per Customer
will be applied. Any change made to the Customer name, departure date
or the tour type, the cancellation charges will apply. Any re-issuance of air
ticket, minimum administrative fee of S$50 per air ticket on top of any
airline charges will apply. Any amendments must be made at least 14days
prior to departure date.
If The Company received any amendments shorter than 14 days, the
cancellation charges will apply.
5. Amendment by the Company
The Company makes reasonable effort to avoid changes in the
itinerary. However, the Company reserves the right to alter itineraries,
travel arrangements, hotel reservations changes at any time (without
prior notice and compensation) due to unforeseen circumstances.
6.Extension/Deviation of Stay
An extension/ deviation of stay at the end of the tour or travel
arrangement is permitted subject to the maximum validity, availability
and restrictions of the air ticket and availability of accommodation
prior to the commencement of the tour. The extra costs incurred to
process the extension will be borne by Customer. It is the Customer’s
responsibility to hold a confirmed seat for the return flight. When
extension/ deviation requested cannot be confirmed 3 weeks prior to
group departure, the Customer is deemed to return on the original
flight/tour schedule booked and no cancellation of tour is allowed.
Extensions / deviations of stay / transfer will be at Customer’s own
expense. Air ticket issued is restricted to a specified airline only. It is
not negotiable, endorsable, re-issuable, refundable or re-routable.
Any alteration of the routing or the date by the Customer is solely at
the Customer’s risk. The Company and its associated agents shall
not be held responsible for any inconvenience caused and extra
expense incurred. No refund will be made for any unused air ticket,
accommodation, meals or sightseeing, in part or in full.
7. Travel Documents, Travel Insurance
Passport and Other Travel Documents
It is the Customer’s sole responsibility to ensure that he/she has a
valid passport with minimum 6 months’ validity from the date of
the return point. Relevant visa and vaccinations may be required.
For Singapore permanent residents, please bring along your exist
permits when traveling.
For foreign passport holders, it is the Customer’s responsibility to hold
valid re-entry visas.
The Company will, wherever possible, assist you obtain the
necessary visa. Service charges and Visa fees will be borne by
the Customer. The Company does not guarantee the approval of
the visa application. If for any reason, application for visa or exit
permit is rejected, the Customer must made known to the Company
at least 30 days prior to departure, administration charges applies
due to cancellation of the tour. If less than 35 days’ notice is given,
relevant cancellation charges as stated will apply. The Company
cannot be held responsible for any expenses, reimbursement or
refund of any tour prices if the Customer is refused entry by any
country on the tour for whatever reasons, including lack of necessary
Purchase of travel insurance is strongly recommended with respect
to unforeseen circumstances such as trip cancellation, personal
baggage loss, personal accident, injury, illness and insolvency. Under
no circumstances shall the Company to be construed as a carrier
under contract for safe carriage of the Customer or his/her baggage/
belongings. The Company will be pleased to assist in the enquiries of
any travel insurance and related matters.
Purchasing of insurance can also be done on the Company website
8. General Matters Relating to Tours
Accommodation is as specified in the itinerary or the booking form.
Accommodation for adults is based on twin-share, double or triple
share bedrooms at the nominated or similar standard hotels. In the
event the accommodation booked or requested is not available, every
effort will be made for alternative in another accommodation of similar
standard. For farm-stays & ski-resorts, sharing of bathroom facilities
may be necessary. When booking triple-share rooms, please note
that the third bed will be a “roll -away” bed.
All meals are as specifed in the itinerary. If selected carrier’s fight timing does not allow for certain meals to be taken, there shall not be
any refund for meals not consumed. (if any)
The Customer is requested to rotate seating arrangement on the
coach during the period of the tour.
Any special requests such as special meals, dietary requirements,
adjoining rooms etc., please inform the Company upon booking. Such
requests are subject to confirmation and availability.
Assignment of Tour Leaders for all group departures regardless of
group size, tickets, availability of accommodation is at the sole
discretion of the Company.
9. Pricing Policies
All information and prices shown are accurate at time of print.
Tour Fare Includes:
Airfare, accommodation, airport transfers and meals (if any), as
specified in the tour itinerary/booking form. Tour Fares are subjected
to change without prior notice in the event of unforeseen
circumstances including currency fluctuations, increase in room rates,
local taxes etc.
Tour Fare Excludes (Subjected to change, payable in cash only):
- - Visa Fees
- - Airport taxes, excess baggage charges
- - Customs User Fees, Nordic Environment Tax, Port Tax,
Service etc.(where applicable)
- - Meals, beverages, room services or others not set out in
- - Any gratuities to driver, tour guide or tour leader
- - Any porter’s fee at the hotel and airport
- - Flight insurance & fuel surcharges
- - Travel insurance
Children below 12 years as on the return date from Singapore are
eligible for child fare. Child fare is based on a twin-share or double
room with 2 adults without an extra bed. If an extra bed for the child
is required, please arrange with The Company who will advise on
the surcharges/supplements, if any.
Mode of Payment
Payment can be made in cash, by cheque or credit card. Cheque
will only be accepted if presented to the Company at least 07
(seven) working days before departure. Payment by credit card or
charge card may not be applicable for selected Group, FIT & Free
and easy packages on promotion. Payment by installment plan,
where applicable, is valid for selected banks and subject to the
banks’ approval and terms & conditions.
Refund Policy – Payment Mode
For cash, NETS, cheque and bank transfer payments, refund will
only be made in the form of cheque and process within 1-3 weeks.
For Credit Card payment, refund will be made through credit card
company and the refund process will take about 4 – 6 weeks.
During peak season, the refund process may take longer due to
increase in transaction.
The Company welcomes constructive feedbacks from the Customer
in its continuing efforts to improve its service quality. Any disputes
with regards to the tour shall be submitted in writing within fourteen
(14) days from the date of return. No responsibility is accepted in
respect to any dispute that is made thereafter. Feedback channels
- -Face-to-face feedback
- -Telephone Communication at 6221 8433
Monday to Friday: 9am to 6pm; Saturday: 9am to 1pm
- -Written feedback via email to firstname.lastname@example.org or mail to
1 Park Road, People’s Park Complex, #01-84D/E
The Company will investigate and act to resolve areas of concerns.
The interim response is within 2 working days (or 48 hours).
Depending on the complexity of the case, the time taken to resolve
a complaint is within 60 days. If it is unable to resolve the complaint
amicably, it will refer to CASE or NATAS mediation channel with
mutual consent of the Customer.
The Company will not divulge the Customer’s personal information to any unauthorized third party without any written consent.
11.Responsibility and Liability
All arrangements for the provision of transport, accommodation,
sightseeing and other tour or travel services are made by the
Company through our appointed agents. The Company accepts no
responsibilities for mechanical breakdown, injuries, damage,
accident, loss, delay, theft, quarantine, custom regulation, strike,
acts of god, and changes in itinerary, deportation or refusal of entry
by Immigration or other circumstances beyond its control.
The Company is an agent of airlines, transport companies etc., and
is not liable for changes made by suppliers but will render
assistance wherever possible.
Authorities resulting from improper travel documents, possession of
unlawful items or irregularities that may cause to person or property.
Any losses & expenses are the responsibility of the Customer. All
proper travel documents (e.g. health certificates, visa and
passports) are the sole responsibility of the Customer.
The Company also reserves the right to require any individual to
withdraw from the tour if it is deemed that his or her behavior or
conduct is detrimental to or incompatible with the health, safety,
interests, harmony and welfare of the other tour participants and the
tour group as a whole. Under such circumstances, the Company
shall be under no liability thereafter to any such person.
No tour leaders/guides, employees or agents of the Company are
authorized to commit the Company to any liability whatsoever and
the Company will not be bound by any statements or representation
unless it is in writing and signed by a management executive of the
The Company also reserves the right to take photographs and films
of the Customer while on tour with the Company to be used for
marketing materials. Such materials will be used in publications and
other forms of advertising.
The Company shall not be liable to the Customer for any goods
purchased by the Customer during the tour whether or not the
goods are of defective quality, not suitable for the Customer’s
purpose, not in conformity with samples provided to the Customer
or rejected by the Customer for any other reason whatsoever
notwithstanding that the goods are purchased in shops the visitation
of which comprise part of the tour package (including itinerary) or
which are specifically recommended by the travel services, their
guides, servants, employees or independent contractors, nor the
Company or the travel services be liable to the Customer for the
purchase monies of the aforesaid goods.
Itineraries, prices, services and conditions are correct as the time of
reservation. The Company reserves the right to revise the tour fares
and to determine the date of commencement of such revised tour
With Effect from July 2015