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Hope you are well.
I just want o commend on Ms Chan for her incredible service, great attitude and superb efficiency!
I recently booked a tour to Hong Kong from Ms. Chan and right from the start of my query to payment to ticket issuance, she has been wonderfull every steps of the way. And you are aware, of course that repeat customers are the key ingredient to success in any line of business.
In all my 25 years of travel and liaising with travel companies, I have never come across a tour executive who excels in her job! Ms Chan takes pride in her work and she is friendly, helpful, patience and fast!
She even stayed back and waited for me for an hour when she was already off duty! And she was still enthusiastic and happy even though she was working OT! I have to say such a positive and good employee is hard to come by these days.
I sincerely hope you will acknowledge and give Ms Chan an offical commendation for her Excellency. As you know people are quick to complaint but never take time to compliment. Everyone needs a pat in the back for a job well done and I do strongly believe compliment is one of the best motivation in service line. She is an asset to NamHo travel and we can only hope there are more people like Ms. Chan!
Kepp up the good work, Ms Chan! You are simply awesome!