My family and I ( Total 18pax ) just came back from a 8D Korea + Jeju Ski Tour to South Korea , where Joanne is our guide from Singapore. We were with a group with other people ... total 40pax I have also provided feedback in an sealed envelope to Joanne .. however others also provided feedback in the envelope but forget to give Joanne .
We enjoyed our trip very much.
Inspite of the large group .. Joanne always strive her best to make the group comfortable .Food wise ... we provided feedback that we would like more meat instead of vegetables / noodles / beancurb hot pot ( 2 meals in a row )... and Joanne did her best to give us more meat dishes . We enjoyed the Korea Ginseng and thereafter the meat dishes ..
Hotel .. Being 18pax with 4 families, we want to be together also with our children Joanne also give us the best available . She also makes her personal rounds to check that the rooms are satisfactory ...
Attractions .. inspite of being locked out of the bus for an hour , we see Joanne standing in the cold / walking up and down to inform us ( sitting warmly inside the building ) , when the bus door could be opened . Inspite of large crowd in the lotte world , ski area , we can see that she is always around us , watching and taking care of us .
Surprise . . Joanne went out of her way ( do the extra mile ) , buying a birthday cake in the cold cold weather to celebrate my daughter's birthday which falls on Christmas day . We were all very touched and happy with the gesture and the thought .
Surrpise again .. Another birthday cake and a birthday present in the plane back home / special arranged by Joanne with SIA crew. This is a feedback from the 18pax of us ... We would certainly like Joanne to follow us again on our next tour with Nam Ho ..
Regards, Lay Hiang
I would like to take this opportunity to compliment Ms Kes Lim from Saen Sanuk Tour Co Ltd. She has not only been a friendly and helpful tour guide during our trip in Bangkok (Travel Period: 14 dec - 18 Dec), but even extended beyond her own duties to show her care and concern for the tour members even though we are on a free and easy tour package
During this trip, one of the tour memeber has unfortunately sustained injury during the period and required hospitalization. upon hearing of this incident, Ms Kes Lim who did not shun away from this matter, had even took the trouble to pay a visit to the injured member at the hospital and consistently update us on his condition
On the day of our departure, we have intended to book a taxi as the tour bus is too small for the injured member who needs to be on the wheelchair. Our friendly tour guide, Ms Kes Lim, then took the initiative to book a 10 seater van and made special arrangement with the airline (Thai Airways) to cater to this member's needs. The tour group was absoultely grateful and pleased by her actions.
We would therefore like to express our utmost gratitude to Ms Kes Lim and the agnecy for the things you guys have done to ensure our trip is trouble-free. We hope the management will show their appreciation (whether monetary or non-monetary terms) to Ms Kes Lim for being such a exemplary tour guide. Thank you
Teo Beng Hock
To Whom It may Concern,
I am one of your customers that just came back last night from the above mentioned tour.
I am writing in to compliment our tour leader, Joyce. Although it is her firs time leading this kind of hectic itinerary, but she has proven herself to be a very responsible and helpful tour leader. She voluteered to look after my three kids in Macau when we visited the Casino and when we went for massage in Shenzhen, she helped to ensure that my additional bed is being delivered to the room and my kids are alright. Most of all, what touched and surprised me was that she actually prepared a gift for my hubby on his birthday which happened to fall on th e third day of the tour. It may not be a very expensive item, but it is her sincerity that counts. She is very patient with my three kids too, she took many pictures for them and offered to email us when she realised that our camera wasn't working.
The whole trip was really tiring and hectic and of course with some hiccups here and there, but im glad to be with a good tour leader. Kindly help me to forward this email to her and her HOD as I did not have a chance to thank her last night
Thank you for your attention
Mrs Cheong Choong Kit & Family
The Managing Director
Nam Ho Travel Service (Singapore) Pte Ltd
100 Eu Tong Sen Street
LETTER OF COMMENDATION
I would like to commend your Sales Consultant, Ms Shirley who provided excellent customer service. I enquired about Taiwan tour package. Shirley attended to me and patiently about the 7 days exciting taiwan package. Hence, I have decided to sign up the tour package for my whole family and this is the first time, we signed up with Nam Ho. I strongly believed that Nam Ho will be the first choice if we have plans for future trip.
We very satisfied with all the arrangement (hotel, food, tour leader & tour guide/bus driver) from beginning to the end of our trip especially out humorous tour leader, Mr William (Du Yao Lian) He is indeed a friendly, caring and responsible tour guide. I believe it will definately helped Nam Ho to be able to attract more customers if the tour guide is good. HE IS REALLY GOOD! I will definately recommend my friends, colleagues to Nam Ho
Sometimes it's good customer service that matters, especially so for the travel industry. Irene certainly projected a wonderful image for your agency and has won over a loyal customer.
My husband & myself just came back from 7 days beautiful Japan tour which departed on 9 Feb to 14-Feb by SQ.
We are very satisfied with all the arrangement (hotel, food, tour leader & tour guide/bus driver) from beginning to the end of our trip. I would like to thanks our tour guide Ms. Gigi Chaim, she is very outstanding and knowledgeable in her job. She is very patient, present and shown profession in her job. She is the most outstanding tour guide that I have come across. I will definitely recommend friends to Nam Ho.
Keep up with the good work Gigi. We're group D.
Keep up the good work. Well done!