My family attended the Taiwan 7D6N Tour from 06/06 - 12/06.
The guide, Meiling and Tour Leader, Amy Zhao are very good and professional.
Thank their efforts!
This is the 1st time me and my family join tour group after 6 years. We have been arranging our own tour for the past 6 years
It was a very pleasure trip and we enjoy it. I must give great complement to our local tour leader, Miss Yan Ping, she was very caring and concerto all of us especially to the old folks (We have 2 old folks in our group including my mom).
I was very impressed on her which incident happened on our 4th day we returned from Lamma Island, it was very heavy rain, most of us didn't bring umbrella (cos we left it in the coach), so she asked those who brought with them to pass thru to the next building (where the bus parked), she followed them and then, she collected the umbrellas from them and walk back to the port to pass to the rest.
During our returned, Cathay sitting arrangment was in a mess! She took her initiative to help us to arrange family to be sitted together ( I think this is very challenging) again, cant pleased everyone but at least, she made an effort to arrange.
Thanks to her!
We had a wonderful time in Hokkaido, thanks to Mr Loyd that translate to English for our understanding. He had also look into our request to have vegetarian/seafood meals and made arrangement for special meal for us in the plane international and domestic flight. Thanks to Yan Ling also for assisting us whenever we had any query. Finally we thank you and all others in your company that made the visit possible for us. I wish all of you good health and happiness. God Bless
Thank you and best regards
Rehan & Junita
Hope you are well.
I just want o commend on Ms Chan for her incredible service, great attitude and superb efficiency!
I recently booked a tour to Hong Kong from Ms. Chan and right from the start of my query to payment to ticket issuance, she has been wonderfull every steps of the way. And you are aware, of course that repeat customers are the key ingredient to success in any line of business.
In all my 25 years of travel and liaising with travel companies, I have never come across a tour executive who excels in her job! Ms Chan takes pride in her work and she is friendly, helpful, patience and fast!
She even stayed back and waited for me for an hour when she was already off duty! And she was still enthusiastic and happy even though she was working OT! I have to say such a positive and good employee is hard to come by these days.
I sincerely hope you will acknowledge and give Ms Chan an offical commendation for her Excellency. As you know people are quick to complaint but never take time to compliment. Everyone needs a pat in the back for a job well done and I do strongly believe compliment is one of the best motivation in service line. She is an asset to NamHo travel and we can only hope there are more people like Ms. Chan!
Kepp up the good work, Ms Chan! You are simply awesome!
Dear Nam Ho Management,
My wife and myself have been very pleasantly served by your staff, Miss Apple, Miss Orange and Mdm Patsy Leong at the Natas Fair on Sunday Night. 27 February 2011 at about 9.00pm till 9.35pm, in wthich we are the last signing couple. The above staff have shown excellent product knowledge and excellent service provider. I am travelling with 2 senior citizen and one is wheelchair bound.
Staffs have taken down our request and is keen to help us with our travelling difficulties. They have promised to look into the hotel transfers, Thai International Airlines Service for the handicap and the old. Mdm Patsy Leong have given and shared her experiences and offer to look into my handicap needs.
Miss Apple had shown excellent counter service and patience. Miss Orange (Bangkok Girl) have even offered to rush to collect my Chartis gift set as it was near 9.40PM. She also looks into wheelchair bound accessibilities and recommendation. The above shows the various teamworl that comprises as a great team for the external Natas Event.
We are a regular customer of Nam Ho and my family look foward for excellence and promised task from your company again.
Lim Sen Ton Patrick
I've joined many tours and always had good impression after experiencing the whole trips. During this Chinese New Year 2011, Ive particularly chosen Nam Ho Travel as the trips highlighted interest me and the programs included food & accommodation, allowing my family and I to enjoy every single moment. However, during the last day (07 February 2011), before my family and I were to proceed to Thai Airport (To check in luggages to send back to Singapore), I realised that my family's all 4 luggages were missing! I panicked and was shocked to think about all my important documents and souvenirs! Immediately, Tour Leader Steven and Tour Guide Santi showed concerns regarding our missing luggages. They are proactive and made endless contacts back to the hotel, hoping to expedite the issue and to bring back our luggages on time for us to check in and board the same flight. They realised that it was the hotel management's fauly, thus tried their best to overcome the hurdle of going back to retrieve the luggages, insisting that hotel staffs to send them to the airport.
On the other hand, Steven said he'll be responsible for in any case of delay that if the luggages were unable to check in with our flight. He said he'll stay back to wait for our belongings and assure that he'll send them back personally to our home address. Luckily in time, we've managed to get back our luggages within the shortest time.
I sincerely thank Steven and Santi for the way they handle the situation. No delays were caused and my family and I were relieved boarding the plane back to Singapore. We had an enjoyable trip and were satisfied with all the arrangements. I wish Nam Ho all the success and wishing everyone a great happy Chinese New Year 2011~
Mr Gary Tan Ah Tee & Family
Tour Code: NH 76 (5 Days Bangkok/Pattaya 03 Feburary 2011 - 07 February 2011)
My family and I ( Total 18pax ) just came back from a 8D Korea + Jeju Ski Tour to South Korea , where Joanne is our guide from Singapore. We were with a group with other people ... total 40pax I have also provided feedback in an sealed envelope to Joanne .. however others also provided feedback in the envelope but forget to give Joanne .
We enjoyed our trip very much.
Inspite of the large group .. Joanne always strive her best to make the group comfortable .Food wise ... we provided feedback that we would like more meat instead of vegetables / noodles / beancurb hot pot ( 2 meals in a row )... and Joanne did her best to give us more meat dishes . We enjoyed the Korea Ginseng and thereafter the meat dishes ..
Hotel .. Being 18pax with 4 families, we want to be together also with our children Joanne also give us the best available . She also makes her personal rounds to check that the rooms are satisfactory ...
Attractions .. inspite of being locked out of the bus for an hour , we see Joanne standing in the cold / walking up and down to inform us ( sitting warmly inside the building ) , when the bus door could be opened . Inspite of large crowd in the lotte world , ski area , we can see that she is always around us , watching and taking care of us .
Surprise . . Joanne went out of her way ( do the extra mile ) , buying a birthday cake in the cold cold weather to celebrate my daughter's birthday which falls on Christmas day . We were all very touched and happy with the gesture and the thought .
Surrpise again .. Another birthday cake and a birthday present in the plane back home / special arranged by Joanne with SIA crew. This is a feedback from the 18pax of us ... We would certainly like Joanne to follow us again on our next tour with Nam Ho ..
Regards, Lay Hiang
I would like to take this opportunity to compliment Ms Kes Lim from Saen Sanuk Tour Co Ltd. She has not only been a friendly and helpful tour guide during our trip in Bangkok (Travel Period: 14 dec - 18 Dec), but even extended beyond her own duties to show her care and concern for the tour members even though we are on a free and easy tour package
During this trip, one of the tour memeber has unfortunately sustained injury during the period and required hospitalization. upon hearing of this incident, Ms Kes Lim who did not shun away from this matter, had even took the trouble to pay a visit to the injured member at the hospital and consistently update us on his condition
On the day of our departure, we have intended to book a taxi as the tour bus is too small for the injured member who needs to be on the wheelchair. Our friendly tour guide, Ms Kes Lim, then took the initiative to book a 10 seater van and made special arrangement with the airline (Thai Airways) to cater to this member's needs. The tour group was absoultely grateful and pleased by her actions.
We would therefore like to express our utmost gratitude to Ms Kes Lim and the agnecy for the things you guys have done to ensure our trip is trouble-free. We hope the management will show their appreciation (whether monetary or non-monetary terms) to Ms Kes Lim for being such a exemplary tour guide. Thank you
Teo Beng Hock
To Whom It may Concern,
I am one of your customers that just came back last night from the above mentioned tour.
I am writing in to compliment our tour leader, Joyce. Although it is her firs time leading this kind of hectic itinerary, but she has proven herself to be a very responsible and helpful tour leader. She voluteered to look after my three kids in Macau when we visited the Casino and when we went for massage in Shenzhen, she helped to ensure that my additional bed is being delivered to the room and my kids are alright. Most of all, what touched and surprised me was that she actually prepared a gift for my hubby on his birthday which happened to fall on th e third day of the tour. It may not be a very expensive item, but it is her sincerity that counts. She is very patient with my three kids too, she took many pictures for them and offered to email us when she realised that our camera wasn't working.
The whole trip was really tiring and hectic and of course with some hiccups here and there, but im glad to be with a good tour leader. Kindly help me to forward this email to her and her HOD as I did not have a chance to thank her last night
Thank you for your attention
Mrs Cheong Choong Kit & Family
The Managing Director
Nam Ho Travel Service (Singapore) Pte Ltd
100 Eu Tong Sen Street
LETTER OF COMMENDATION
I would like to commend your Sales Consultant, Ms Shirley who provided excellent customer service. I enquired about Taiwan tour package. Shirley attended to me and patiently about the 7 days exciting taiwan package. Hence, I have decided to sign up the tour package for my whole family and this is the first time, we signed up with Nam Ho. I strongly believed that Nam Ho will be the first choice if we have plans for future trip.
We very satisfied with all the arrangement (hotel, food, tour leader & tour guide/bus driver) from beginning to the end of our trip especially out humorous tour leader, Mr William (Du Yao Lian) He is indeed a friendly, caring and responsible tour guide. I believe it will definately helped Nam Ho to be able to attract more customers if the tour guide is good. HE IS REALLY GOOD! I will definately recommend my friends, colleagues to Nam Ho
Sometimes it's good customer service that matters, especially so for the travel industry. Irene certainly projected a wonderful image for your agency and has won over a loyal customer.
My husband & myself just came back from 7 days beautiful Japan tour which departed on 9 Feb to 14-Feb by SQ.
We are very satisfied with all the arrangement (hotel, food, tour leader & tour guide/bus driver) from beginning to the end of our trip. I would like to thanks our tour guide Ms. Gigi Chaim, she is very outstanding and knowledgeable in her job. She is very patient, present and shown profession in her job. She is the most outstanding tour guide that I have come across. I will definitely recommend friends to Nam Ho.
Keep up with the good work Gigi. We're group D.
Keep up the good work. Well done!