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To the management of Nam Ho Travel Service, I had booked a 4D3N tour package to Redang with Nam Ho for me and my friends, from 27 to 30 March 2014. The sales representative who attended to my booking was Ms Lynn Lim. We came across the tour package from Nam Ho online and right from the start, Lynn had been most helpful in advising the various options available to us. She was extremely efficient in her replies, and even sent a reminder to update the passport details as one of my friends had recently renewed her passport.
Such service was much appreciated because we had forgotten about it and could have potentially run into problems. Another friend had requested to join the tour only a few days before the start of the tour and Lynn had been kind and patient enough in helping to source for available coach tickets to accommodate him. It would not have been possible for him to join the tour had not for her pro-activeness and resourcefulness. We had met with an inconvenience on our way back - the Konsortium bus' air-conditioning system broke down and we endured a 9 hour bus journey in hot and stuffy conditions. I had emailed Konsortium directly to complain but did not receive a reply for 10 days. This was not Nam Ho's fault but I sought Lynn's assistance to reach out to Konsortium. In just a few hours, Lynn was able to explain the situation to Konsortium and sought a compensation for us.
Nam Ho has a very valuable staff in Lynn. She has gone beyond her call of duty to deliver a standard of service which all of your staff should be made aware of and seek to emulate. Your company should be extremely proud to have her as a model staff. On behalf of my friends, I wish to thank Lynn for her kind help these few weeks. Thank you and best regards, Mark Goh
Dear Miss Cindy Low,
I would like to take this opportunity to compliment your customer service executive, Miss Grace Cao who had really served me and my parents well on 05/01/14 when booking a package tour to Taiwan(TW8ITW) from 24/03/14 to 31/03/14.
Miss Grace Cao has shown herself to be an organized and knowledgeable executive, who is able to handle the customers well. In addition, she has also displayed her initiative, and a correct sense of urgency especially when question was posted how to handle emergency when earthquake occured during the tour inTaiwan. This shows that she has high level of maturity, a very dedicated and resourceful worker.
My congratulations to you for having a fine staff in your travel company.
We just want to say a big Thank You for caring on the whole 6D5N Shenzhen,Zhongshan,Zhuhai, Shunde, Zhaoqing, Panyu,Guangzhou tour so thoughtfully. We really enjoyed this trip. Wishing all the best on your future tours and a Happy New Year!
Once again, Thank You!
Happy New Year to all staff of Nam Ho Travel. A big thank u to Edwin our tour leader for being doing a great job during our travel to Taiwan '8 day touch Taiwan' from 24/11/13 t 01/12/13. He has shown great patience , taking all initiative to ensure that all of us are well . Giving good care of both the little one & the elderly as well without neglect any one as well. The children love to be with him around .Edwin presence has made the trip enjoyable & an unforgettable one .Well done Edwin & thanks. All the best to u & have a great year in 2014
Our family of 5 just returned from 8D7N touch Taiwan trip. It was our 1st family trip to Taiwan and we are thankful for experienced tour leader, Ms Kelly Wong (by Nam Ho) as well as Taiwan tour guide (Integrity Tour) , ms Maggie Du, who is Totally professional, thoughtful and enthusiastic. Kelly and Maggie helped with the tour group ages grp 2.5 yrs old to the 70s. With no complaints but always doing their best. We are also grateful to the 师傅 （driver) who is always careful in ensuring the safety of all tour members:- Not forgetting the 30 + tour members who co-operated with one another with great patience and understanding! Last but not least, other than the first 2 days, we are grateful to God for journey mercy, in tact baggages with driver arriving safely to the hotel in Hualian as as well as no rain in Taipei (last 2 days) , even though weather reports stated otherwise!
We went for 9 Days 6 nights Korea Skiing plus Jeju from Namho from 16th – 24 Dec 2013. It was a memorable experience. We have enjoyed ourselves very much and are glad with the excellent services, care and concern rendered by tour guide (Mr Zhang), tour leader (Edwin Tan) and photographer Jerry. Bus driver is always punctual and provide smooth journey throughout.
Mr Zhang is interesting and is very experienced, efficient and professional. He has organized the itinerary to convenient us and enable us with smooth journey making our trip fun and enjoyable. We will not bore throughout the journey. Both Edwin and Jerry services are very efficient and they have worked with Mr Zhang very well. They always ensure we are well fed during meals times before they go for their own meals. We are very comfortable with their services and are grateful with their cares and concern from their heart to everyone.
Thanks Edwin for his kind support and making the effort to come to my room to check on my charger issue and has assisted me to pay for the deposit of the adaptor.
Well done guys. I will definitely consider Namho as my first choice when planning for my next trip.
Joined a package tour 7D6N Hokkaido Winter Fun on 08 Dec 2013. My family of 4 have really enjoyed this trip a lot. Thumbs up for my tour leader Edwin & tour leader Tony. Without the presence of both of them, we won't have so much fun and have a relaxing trip. Edwin always volunteer to help our tour members to take pictures even though the weather was so cold. He even offer my mother his mattress as my mother had a hip replacement surgery and she can't sleep on tatami. I really appreciate his kind help. He also waited for everyone to collect all the luggages before he leaves. A very responsible tour leader. As for our tour guide Tony, he is very knowledgeable and he can speak fluent Japanese language. He went all the way to bring me buy Fancl stuffs even though I was the only one who wanted to buy. With him around, no time waste and we had an enjoyable holiday. Hope to join another trip to Japan and will get to see them again. Good job. Thank you once again.
My family were very pleased with the remarkable experience provided by your agency during our recent trip to Hokkaido Winter Fun from 17 Dec'13 to 23 Dec'13
I decided to write in to you and thank you for such great services.
It was really a satisfactory experience with your travel agency. You really care for your customers and make sure they are happy.
I would like to specially commend your tour leader Christopher Lim and tour guide Yony for their excellent services delivered to us.
Thanks again , and I will keep using your services.
My family and I just came back from 7D6N trip to Taiwan which is from 8/12/13-14/12/13. We would like to compliment and express our sincere thanks to our tour leader from Namho , Mr Samuel Tan. He is a kind , caring and very humorous tour leader. Although the travelling duration from one place to another on the bus in Taiwan were very long, but we never felt bored once. He always crack jokes and made us laugh all the way back , from the first day to the last day of the trip in Taiwan. He is more like our friend rather than a tour leader. Thank you Mr Samuel Tan for making the trip such an enjoyable one. We are glad to have you as our tour leader. :)
Ms Ma Yuan,
We want to show our sincere appreciation and thanks to our tour guide, Mr Richard Goh on our tour KR8W, departure date 22 Nov 2013. He is very patient with the whole tour group. When we were skiing, he took the effort to coach us the basics on an individual basis. Without such personalized coaching, the activity will be meaningless. In addition, he gave personal attention to every person in the group. When my mother fell sick, he took her to the pharmacy and when the pharmacy was unable to dispense with the medicine she needs, he stayed back after the end of the day's programmes to accompany her to the doctor and helped to translate betwwen the clinic/doctor and my mother. At every meal, he and our tour leader Ms Ma Yuan ensured we got enough food/dishes before they tucked into their own meals.
Mr Goh is an excellent guide. He gieves very detailed explanations and interesting stories about every destination in the itinerary. As a resulty, every place we went to came to life as we are able to relate to the history behind it.
PLease keep up the good service and it will be a memorable tour for every customer if they have people life Mr Richard Goh and Ms Ma Yuan on every tour.
29 Nov 2013