Testimonial
Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have no performed up to your expectations, please do not hesitate to inform us through this feedback form.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
From : Ms Cheryl Yeo
Sent : Monday, November 19 2012 09:31 AM
Subject : Feedback From Ms Cheryl Yeo

Dear Namho,

 

I wish to comment that the above was wonderful! Especially the Taiwan tour guide Meggie Du and the bus driver who drove us up and down throughout the journey.

 

I remember a incident when one of our oldest auntie who was having an stomach upset on one day, As she was too old that she only able to use those siting cubicle. The driver took the initiative to asked around. The tour guide was also patience enough. Another service that was the shop in Taiwan actually provide an service to send our purchase to our hotel for delivery back to Singapore. That was an good one. There was also a surprise birthday celebration! My friends and I enjoyed much.

 

The whole event we enjoyed but just that that was not enough time for some places of attraction like Yeliu, too many people and too rushing. I had also joined namho Korea trip before in 2009 and that was an just nice trip, not very rushing. Maybe Namho can consider replan the initinerary and allow enough time for photo taking and exploring around if possible.

 

I would like to also personally thanks the staff from namho especially Yan Ping who had actually helped us to arrange and reserved a requested siting arrangement to and from onboard flight Transasia.

 

Thanks:)

Keep it up Namho!

From : Tam Yong Fong (Mdm)
Sent : Tuesday, October 23 2012 11:00 AM
Subject : 7D TAIWAN TOUR ( TW7WIN)- staff appraisal

Dear Sir,

 

I would like to send my appreciation and great impression to your staff Ms Joyce Soo.  

She is very polite and give good care to her customer.  She takes the initiative to send me the staying hotel name and what to take note during the trip.  It is very useful to me.

Last but not least, I also want to thanks your company offer me this pleasant and excellent  trip.

 

Best regards,
Tam Yong Fong (Mdm)

From : Jerry Tan
Sent : Friday, October 05 2012 04:39 PM
Subject : Compliment of Joyce Soo for Good Services

Dear Nam Ho Management,

I just want to commend on Joyce Soo for her incredible service, great attitude and superb efficiency!

I recently booked a 8 days Korea skiing plus Jeju from Joyce Soo  and right from the start of my query to payment, she has been wonderful every steps of the way.

As I am working in Indonesia and unable to visit Nam Ho office, hence all enquires had to be done through overseas phone call with Joyce.

We have few phone discussion over the period of few days and Joyce takes pride in her work. She has always been friendly, helpful, patience. She gives good advice, suggestion and solutions.
Her great work convince me that Nam Ho is the right travel agency for my Korea Holiday.

 

Keep up the good work, Joyce!

 

Best Regards
Jerry Tan

From : Veronica Ng
Sent : Monday, April 02 2012 12:35 PM
Subject : 1 Day JB Farm Tour

Dear Cosmo / Joyce
 

We would like to extend our sincere thanks for a very enjoyable & well-organised trip by your company.   We all thoroughly enjoyed the places we visited and the food served.  Thank you too for bringing us to Muar’s popular food outlets too.  Everyone came back with their bags full of happy purchases :-))

Please also extend our appreciation and thanks to your pleasant tour guides & drivers for a memorable day and a  smooth & safe journey.

 

Sincerely,
Veronica Ng,
For Ang Mio Kio Presbyterian Church

From : Gautam
Sent : Saturday, January 07 2012 10:58 AM
Subject : Happy New Year

Hi Desmond,

 

Happy New Year.

 

Want to put on record that I alongwith my family thoroughly enjoyed the "Turkey Trip" wherein you were the Tour Leader. You in particular were always available for any assistance and help. You ensured that our stay, travel & food was comfortable during the trip.

Thanks for all this.

 

Regards,
Gautam

From : Nelly See
Sent : Sunday, January 01 2012 10:19 PM
Subject : Compliment

Dear Edwin

My family and I have enjoyed our recent 8D7N Hokkaido Winter Fun from 19 Dec to 26 Dec 2011 with Nam Ho Travel Service.

We wish to thank you for your hard work, dedication and caring attitude towards your group members. You have shown what it takes to be a Tour Leader who takes care of your group members.  Even on day 1, you have demonstrated your leadership quality on waiting and assisting our family who have missed the bus transfer for our Domestic Flight to Hokkaido.

We wish to compliment you in every situation which you have undertaken.  You have handled all situations well and have gone beyond the extra mile in rendering your services. We believed the other group members have also enjoyed your jovial and friendly attitude in making this trip a memorable and enjoyable one.

Once again thank you and we will definitely make Nam Ho Travel our future travelling consultant.

Wishing you and your management a Happy and Propserous 2012!

Best regards
Nelly, Carol and Family

From : Debbie Low
Sent : Sunday, November 27 2011 11:53 PM
Subject : Compliments for Mr Desmond Soh

My group had travelled to Hokkaido from 6 to 13 Nov 2011 package autumn Hokkaido. We were extremely pleased with our local guide Desmond . He has displayed a high standard of good service representing Nam Ho Travel. Though there  are many elderly in our group Desmond has been patient and helpful. He also share with the group the various tour  packages Nam Ho Travel offers. He has a sound knowledge of the travel industry. We are glad that
throughout the trip everything goes on smoothly and he has managed the group members very well.

 

We would like to send our appreciation to Desmond for the wonderful and pleasant trip. We had really enjoyed ourselves. I will recommend Nam Ho travel services to my friends and relatives.

 

Debbie low

From : Rosemary Toh
Sent : Wednesday, November 23 2011 03:31 PM
Subject : Feedback on Hokkaido Trip 14/11/2011-21/11/2011 Leader/Guide: David

Dear Catherine

Thanks for recommending to me and my sons the above trip @ NATAS Fair.  We really had a good time there.   David is very professional.  He gives us good advice on what to expect, and to buy gifts and food @ bargain prices especially when we were at the 2 factory outlets.

The weather forecast were quite accurate also, this proves that he really bothers to check the news forecast the nite before for us, as we don't really understand Japanese TV Programmes and  worst - Japanese news.

Well done Nam Ho!.  FYI, it was our second holiday trip with Nam Ho.  The 1st was eight years ago when I also travellled with my family to Seoul.

--
BEST REGARDS
ROSEMARY TOH

From : Chang Wee Teck
Sent : Tuesday, November 22 2011 10:54 AM
Subject : Letter of appreciation

Dear Sir/Ms,

 

My apology if I've sent this email to the wrong address.
I've made a terrible forgetful mistake of not noting the contact of my tour guide, David Tam to thank him. Hence I'm sending this to you as a third party to read and forward it to him if you wish to.

 

My wife have purchase our first tour group package to Hokkaido from your company. As a frequent business traveller myself, I've always been objecting to be part of the "duck chasing" group all the time.
 

I'm nearly going to the extend of giving up the trip and went home, then the nice reasonable advice and a few out of pocket(I guess) Japanese Sake keep me going. Being unpunctual have been a practice of we sillyporean. I guess that I've been away from my country too long to find it unacceptable. But then your company have the right employee to entertain us during the extra waiting time, hence my appreciation for him.

 

Cheers,

Chang Wee Teck.

On this trip to Hokkaido booked by my wife Tan Keng Hiong from 14 Nov
2011 to 21 Nov 2011.

From : Dominic Goh
Sent : Friday, November 11 2011 06:10 PM
Subject : Email of Commendation

Dear management of Nam Ho Travels

 

I am writing this email to commend the good services provided by your Travel Agency over the past 2 - 3 weeks.

I would like to specially commend your Tour Executive, Ms Chantel Lim for her dedicated good services in providing value-added services as a staff of Nam Ho.

 

I have booked a 5D-4N trip to Bangkok-Huahin at the Sep Travel Carnival.  Over the past 2-3 weeks, I was rather apprehensive over the current flood situation in Bangkok and was worried that I will not be able to go for my well-deserved year-end vacation.  As such, I approached Miss Lim to enquire about the possible options to take if I were to decide to change my destination.

 

Miss Lim was very patient in explaining to me the possible steps to take.  Given that it was almost end of the year where most tours were fully booked, she tried her very best to source for all avaliable tours (HK, Japan, Vietnam, Australia, Korea) which I requested her to look into.  I created a template comprising of the the information I wanted for each tours and emailed her to key in the information using it, and she did an excellent job in providing with the information I wanted.  She had to email me several times, comprising of different packages as the previous proposed packages were either not suitable for me or my parents.  It was indeed praiseworthy of her to be so patient with such customer like me with such high expectations, as well as responding to my emails and requests almost immediately in most occasions.

 

The great service provided by her has made my experience with Nam Ho a wonderful and pleasant one.  I must stress that it is such value-added services that such staff provides that makes that the organization an excellent one.

Among all the travel agencies which I have encountered with, I must feedback that Nam Ho has been the best so far.  Keep it up for providing such great customer service.

 

Once again, I would like to thank Chantel.  She is definitely as asset to your organization.

 

Thanks and regards

Mr Dominic Goh

 
 
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