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Happy New Year Cindy,
I am writing to feedback on the recent trip to Korea on Nam Ho's tour package which departed on 23rd Dec 2014 and returned to Singapore on 30th Dec 2014.
My group of 5 ladies are most pleased with the tour guide Mr Lee Tieh Sung who offered extra assistance when one of us slipped on ice and fractured the shoulder bone. We appreciate his patience and enjoyed the meaningful stories and history lessons that he shared. Yes he was right to say that Singaporeans are quiet on the trip but will "complain" to the agency when they return...
It is the tour guide that makes the difference to the trip and we are happy that he had been ours. I hope this encouragement would be made known to him and his company.
Accommodations and food throughout were also good.
We wished that more time could have been allocated to the one day in Jeju. The only set back we found was the horse-riding in Jeju which was more of an expensive photo-shoot and nothing else (making us wear cowboy hats when the strong winds kept blowing them off...why? because we look good in the photo?). There was insufficient time for Jeju activities as so many were planned for the day and it became too hurried to complete all of them.
Thank you for your attention. Overall, our experience with Nam Ho is a good one! Have a pleasant day...
Dear Nam Ho Management
I'd like to compliment one of your employees, Ms. Liu Yan Ping of the excellent services she provided to us. My parents have enjoyed the recent 8D Dongbei Christmas Celebration Tour from 19 Dec 2014 to 26 Dec 2014 with Nam Ho Travel Services.
She is a friendly, helpful & very informative guide. She gave good and clear introduction and reminder us on all things we must do on each sight-seeing point. We appreciated the services attitude she had provided, when my parents raised a request, she would try her best to fulfil their request.
Beside this, Christmas day (25 December) is my mom birthday, thank you celebrate my mom birthday and also gave her a memorable birthday.
My parents have travelled widely with few different tour managers /leader over the years. This is really one of the very few times that they have expressed such immense happiness and satisfaction with their tour leader Yan Ping is truly a valuable asset to the company and she is a perfect walking-signboard for Nam Ho Travel in the industry.
Thank you for your kind attention. Please feel free to contact me if you have any queries. Thank you.
On behalf may parents Lee Khon wah & Yew fatt heong
Thank God for Mr Steven and Ms Joyce for their unfailing assistance to my Sister Jances Gong who had fell during our trip to Finland, Italy ... from 31 Nov - 13 Dec 2014. Though Mr Steven was not our group leader, he had willingly extended his services to us. He is kind, helpful and has gone extra miles to accompany Ms Joyce to bring Jances to Hospital even it was very late in the night. Jances had almost given up the trip after her fall, but Mr Steven and Ms Joyce had encouraged her to continue the trip to the end. They had assured her their service to her. These really have touched our hearts.
Nam Ho, you are proud to have Mr Steven and Ms Joyce. They are assets to your company.
Mr Steven and Ms Joyce, keep up the good jobs.
Thanks Nam Ho really take good care for my mom and myself during our Taiwan trip. This is my 1st time join Nam Ho. And I special requested I don't want too rush and keep on changing the hotel due to I travel with my mother. But surprise my mother she didn't feel tire after the whole trip. I will like to thanks Taiwanese tour guide 大象he professional service during this 8 days. He really used his heart to doing job. We really learn a lot the knowledge during the holidays. He can remember our name and always concern all the auntie uncle during this few days. I am recommended your company to all of my family members and friends. And I also plan to join your Korea trip next year. All the best to 大象and Nam Ho!
I was on 6- 13 Nov 2014 Korea Tour with NamHo under the tour guide Amanda and would wish to express my positive feedback on the tour.
It was pleasure experience to have Amanda Chen and Judy Park as tour guide during this trip. They are always friendly and approachable. Generous on sharing information throughout the whole trip. Have understand lots of Korea culture from them and of course shopping tips. My parents and I really do enjoyed this tour. Their commitment and performance are truly remarkable and commendable. Not forgetting Yan Ping that assisted on the paperwork and coordinated to put my family and I on this tour.
After this trip, I realized it is the human factor that makes one agency rise above the rest. Amanda and Judy have made me understand this point. I did not felt i'm on a commercial package tour but more of a friends gathering on a road trip to Korea.
Although late but please do not ignore this sincere feedback for excellence performance by NamHo staff (Amanda Chen) and business partner of NamHo (Judy Park from BK agency).
PS: As technology advances, it is important for individual to stay connected to Internet. It will another plus points if tour is able to provide internet connection throughout the tour.
To Amanda & Judy,
It was truly enjoyable to travel with both of you and hope you can con't to be a STAR and provide values to more people!
Dear Nam Ho,
Our family of 10 (5 adults / 5 kids) enjoyed our 1st family Taiwan holiday and we would like to say a BIG THANK YOU to both DESMOND SOH (Tour Leader) and LINAH LEE (Taiwan Tour Guide) for their friendly, great patience and great services through out the whole journey with us!!
We will not forget the efficiency and great help Desmond gave when we need to send our son to Hospital during 9+pm. Luckily he managed to get a room in the same hotel at the very last min (due to full house). He flew down to the lobby in seconds to assist us. He brought us to the near-by hospital and settle all paperwork/procedure for us! We sincerely appreciate his help! When we are back to SG, he even made the effort to call us and follow-up on our son's condition.
Linah (our cute Taiwan tour guide) is also an experienced tour guide who showed us/shared her tips/recommendation/experience with us through out.
They are more like our friends rather than a tour leader/guide! We hope to travel with you soon..
Once again, THANK YOU FOR THE EXCELLENT SERVICES GUYS!!!!
Xavier Foo / Elyn Lee
Mr Ricky Woo is highly commended for his professionalism. Our group of 16 were much delighted to be guided around for the last 8 days. His rare qualities are elaborated as follows:
He organizes the tour activities calculated to maximize the experiences and exposures of everyone in the group.
Heis most efficient in coordinating and facilitating the various tight schedules in between activities
Knowledge and sharing of information
He is well read and knowledgeable in tourist matters and life coping particularly daily healthy living He is outstanding in drawing out and sharing the essence of Korean culture and every aspects of Korean living
He provide services beyond our expectations always putting our best interests in mind
He is definitely the pride of tourist industries. Above all he is an rare asset to the tour company and definitely the "Darling" of the 15 "Roses" in the group We vote him Mr "Tour Guide"
Linda Leo and Caleb Cheah
To the management of Nam Ho Travel Service, I had booked a 4D3N tour package to Redang with Nam Ho for me and my friends, from 27 to 30 March 2014. The sales representative who attended to my booking was Ms Lynn Lim. We came across the tour package from Nam Ho online and right from the start, Lynn had been most helpful in advising the various options available to us. She was extremely efficient in her replies, and even sent a reminder to update the passport details as one of my friends had recently renewed her passport.
Such service was much appreciated because we had forgotten about it and could have potentially run into problems. Another friend had requested to join the tour only a few days before the start of the tour and Lynn had been kind and patient enough in helping to source for available coach tickets to accommodate him. It would not have been possible for him to join the tour had not for her pro-activeness and resourcefulness. We had met with an inconvenience on our way back - the Konsortium bus' air-conditioning system broke down and we endured a 9 hour bus journey in hot and stuffy conditions. I had emailed Konsortium directly to complain but did not receive a reply for 10 days. This was not Nam Ho's fault but I sought Lynn's assistance to reach out to Konsortium. In just a few hours, Lynn was able to explain the situation to Konsortium and sought a compensation for us.
Nam Ho has a very valuable staff in Lynn. She has gone beyond her call of duty to deliver a standard of service which all of your staff should be made aware of and seek to emulate. Your company should be extremely proud to have her as a model staff. On behalf of my friends, I wish to thank Lynn for her kind help these few weeks. Thank you and best regards, Mark Goh
Dear Miss Cindy Low,
I would like to take this opportunity to compliment your customer service executive, Miss Grace Cao who had really served me and my parents well on 05/01/14 when booking a package tour to Taiwan(TW8ITW) from 24/03/14 to 31/03/14.
Miss Grace Cao has shown herself to be an organized and knowledgeable executive, who is able to handle the customers well. In addition, she has also displayed her initiative, and a correct sense of urgency especially when question was posted how to handle emergency when earthquake occured during the tour inTaiwan. This shows that she has high level of maturity, a very dedicated and resourceful worker.
My congratulations to you for having a fine staff in your travel company.
We just want to say a big Thank You for caring on the whole 6D5N Shenzhen,Zhongshan,Zhuhai, Shunde, Zhaoqing, Panyu,Guangzhou tour so thoughtfully. We really enjoyed this trip. Wishing all the best on your future tours and a Happy New Year!
Once again, Thank You!