Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have no performed up to your expectations, please do not hesitate to inform us through this feedback form.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
From : Ms Theresa Seah
Sent : Sunday, September 08 2013 06:03 PM
Subject : Great Service

Trip to Taiwan 22/12/2013 to 28/12/2013 We will like to send our deepest Appreciation to your staff Ms Amanda Chen. A very patient and experienced service, considered number 1 service we have encountered at Namho. She broke down carefully into all details patiently, advised us on weather, things to bring, buy, places to eat and best of all, arranged for us our required need of accommodation, all done with a smile. ;) We(5 pax) are SOOO looking forward to our departure day!! Namho is the RIGHT place to go for tour!! Best Regards, Seah Theresa

From : Ms Poh Shu Min
Sent : Sunday, July 28 2013 06:52 PM
Subject : Feedback on 8B/7N Touch Taiwan Trip

Dear Nam Ho Management, My mum and I would like to thank you for the wonderful great service provided throughout the whole trip (from booking till the end). We enjoyed a lot and this have been our most memorable trip ever. We travelled from 16/06/13-23/06/13. The events and sightseeing structured in this tour were just remarkable! They are events that we Singaporeans would never get to experience in here. Great tour! Accommodation scheduled were just splendid. We get to experience not just 5-star living, and also common resort stay. Here, we would also like to send our greatest appreciation to the kind and friendly service staff, who assisted us to book this tour, Ms Liu Yan Ping. Her kind attention towards us just makes us feels so pleasant. We also like to give our special thanks and appreciation to our Taiwan tour guide, Ms Li Ju Fen (a.k.a. Ju Hua). Her service was wonderful! She was so nice, caring, friendly and approachable towards us (18 people tour). She even treated us some food that was authentic in Taiwan. She's the best tour guide I've seen so far. Her warm-hearted personality touched me. Definitely in a trip, there will be some flaws. We were a little disappointed with the E-da themepark scheduled in the tour. When we were there, none of the rides could be taken due to insufficient of riders. Thus hopefully, I suggest if the next tour also has the same amount of people like us or less, this event may be reschedule to another that would not be a waste of time and money. Also, our Taiwan tour guide couldn't accompany us to the airport on our last day was a little disappointing. However since she had important family matters to handle, we understand. Overall, the trip was splendid! My mum and I were so pleasant. With your great service, it definitely was an unforgettable trip to us. Thank you! Yours Sincerely, Poh Shu Min

From : Annie Tay
Sent : Thursday, May 23 2013 05:15 PM
Subject : Compliment for Sale Staff Michelle

Dear Sir/Mdm,
We have booked Bangkok /Hua Hin Package Tour with Nam Ho Travel

Departure Date : 4/7/2013
Arrival Date     : 8/7/2013

We will like to send our deepest Appreciation to your staff Ms Michelle Wong
From the day we booked this tour we find her a very Kind,Polite and Responsible person
She really reply to all our requirement without fail.
Although we have not yet start our holiday but we all (11persons) still happy with her service
Hope this Package Tour at Bangkok/Hua Hin is a wonderful trip

Name : Tay Chiew Heong

From : Sylvia Lim
Sent : Thursday, May 09 2013 10:00 AM
Subject : Feedback 8D7N Touch Taiwan Trip

Dear NamHo management ,     

My family and I have enjoyed our recent 8D7N Touch Taiwan from 23/4 to 30/4/2013.      

I wish to express my sitncere thank to the kind, caring and friendly service provided by Taiwan tour leader Ms Li Ju Fen ( Ju Hua), she is a very friendly and experienced tour guide , she even treat us ( 9 person in tour ) a lot of yummy foods and bought gift to my little girl !! She is a very kindness tour guide I never meet before !

Also , great thanks to bus driver Mr You done a good job throughout the journey !     

Thanks to NamHo Travel to make us have a wonderful and memorable trip !


Best Regards,
Sylvia Lim

From : Margaret Yeo
Sent : Wednesday, April 17 2013 11:00 AM
Subject : Feedback on Korea (5 to 12 Apr 2013)

Dear Desmond

Here's our feedback (Doreen and myself) on the trip:


Overall, both of us are happy and satisfied with the trip except with one hotel which we stayed after our Jeju trip before heading for Seoul. Apart from not being happy about making payment either in cash or bank transfer, we are satisfied with the service rendered by your company. I was wondering whether a list  names of our tour members could be included in future packages so that we could identify and introduce ourselves to one another. It was like half way the trip when I got to know some of the names of the tour members.

Food, itinerary and the services of our korean tour guide, driver and assistant were good and professional and we enjoyed ourselves very much. The only part we do not like were the side trips to the ginseng, liver centre and amethyst stores.

If you need clarifications, please write or call me.


Best Regards

From : Ms Lifang Gao
Sent : Thursday, March 28 2013 01:06 AM
Subject : Compliment of staff - Wei Yan

Would like to compliment on Ms Wei Yan's services. Have experienced 2x of online chat and a call with her. She is knowledgeable on tour package and showed lots of patience in explanation. Though we have not booked the tour at last due to personal matters, however we truly appreciate the help offered by Wei Yan. Thanks =)

From : Dave Phua
Sent : Friday, December 14 2012 07:17 AM
Subject : Letter of Commendation for Thomas Quek

I am writing to commend Mr Thomas Quek who was our local guide for the trip to Kyushu from 28 Nov to 5 Dec 2012 organized by Nam Ho Travel .

Thomas is a highly dedicated and professional tour guide. He has remarkable interpersonal skills  which connects him with every member of the tour group.  He goes the extra mile to look after the young, old and also people like me who is a strict vegetarian.

The trip to Kyushu was one of the most enjoyable holidays for my family  and we would like to say a BIG “Thank You” to Thomas .

I would like to congratulate you for having Thomas Quek in your team and I am sure with his special X-factor, Nam Ho/TAS  will have many more satisfied customers.

We look forward to having Thomas as our tour guide on our next trip to Japan !


Thank you.

From : Ms Cynthia Toh
Sent : Friday, December 14 2012 05:44 AM
Subject : Feedback From Ms Cynthia Toh

I wish to express my sincere thanks to the kind, caring, friendly service provided by tour leader Mr Law. Great effort was taken to care for the tour members. Also, great thanks to friendly and experienced tour guide in Taiwan, Mr Li Cheng Chun. I enjoyed the excellent service provide by NamHo. Great work, keep it up and hope even greater future services provded by NamHo! The trip was excellent with good food and pleasant accomodation. Vale for money at relatively non highly priced group tour.

From : Ms Cheryl Yeo
Sent : Monday, November 19 2012 09:31 AM
Subject : Feedback From Ms Cheryl Yeo

Dear Namho,


I wish to comment that the above was wonderful! Especially the Taiwan tour guide Meggie Du and the bus driver who drove us up and down throughout the journey.


I remember a incident when one of our oldest auntie who was having an stomach upset on one day, As she was too old that she only able to use those siting cubicle. The driver took the initiative to asked around. The tour guide was also patience enough. Another service that was the shop in Taiwan actually provide an service to send our purchase to our hotel for delivery back to Singapore. That was an good one. There was also a surprise birthday celebration! My friends and I enjoyed much.


The whole event we enjoyed but just that that was not enough time for some places of attraction like Yeliu, too many people and too rushing. I had also joined namho Korea trip before in 2009 and that was an just nice trip, not very rushing. Maybe Namho can consider replan the initinerary and allow enough time for photo taking and exploring around if possible.


I would like to also personally thanks the staff from namho especially Yan Ping who had actually helped us to arrange and reserved a requested siting arrangement to and from onboard flight Transasia.



Keep it up Namho!

From : Tam Yong Fong (Mdm)
Sent : Tuesday, October 23 2012 11:00 AM
Subject : 7D TAIWAN TOUR ( TW7WIN)- staff appraisal

Dear Sir,


I would like to send my appreciation and great impression to your staff Ms Joyce Soo.  

She is very polite and give good care to her customer.  She takes the initiative to send me the staying hotel name and what to take note during the trip.  It is very useful to me.

Last but not least, I also want to thanks your company offer me this pleasant and excellent  trip.


Best regards,
Tam Yong Fong (Mdm)


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