Testimonial

Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have not performed up to your expectations, please do not hesitate to inform us by writing a review.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
 
 
From : Timothy Calvin Lim
Sent : Wednesday, December 17 2014 10:57 PM
Subject : Testimonial from Facebook

Thanks Nam Ho really take good care for my mom and myself during our Taiwan trip. This is my 1st time join Nam Ho. And I special requested I don't want too rush and keep on changing the hotel due to I travel with my mother. But surprise my mother she didn't feel tire after the whole trip. I will like to thanks Taiwanese tour guide 大象he professional service during this 8 days. He really used his heart to doing job. We really learn a lot the knowledge during the holidays. He can remember our name and always concern all the auntie uncle during this few days. I am recommended your company to all of my family members and friends. And I also plan to join your Korea trip next year. All the best to 大象and Nam Ho!

From : Boon Song
Sent : Monday, December 15 2014 02:56 PM
Subject : Feedback on Korea Tour

Hi,

I was on  6- 13 Nov 2014 Korea Tour with NamHo under the tour guide Amanda and would wish to express my positive feedback on the tour.

It was pleasure experience to have Amanda Chen and Judy Park as tour guide during this trip. They are always friendly and approachable. Generous on sharing information throughout the whole trip. Have understand lots of Korea culture from them and of course shopping tips. My parents and I really do enjoyed this tour. Their commitment and performance are truly remarkable and commendable. Not forgetting Yan Ping that assisted on the paperwork and coordinated to put my family and I on this tour.

After this trip, I realized it is the human factor that makes one agency rise above the rest. Amanda and Judy have made me understand this point. I did not felt i'm on a commercial package tour but more of a friends gathering on a road trip to Korea.

Although late but please do not ignore this sincere feedback for excellence performance by NamHo staff (Amanda Chen) and business partner of NamHo (Judy Park from BK agency).

PS: As technology advances, it is important for individual to stay connected to Internet. It will another plus points if tour is able to provide internet connection throughout the tour.

To Amanda & Judy,

It was truly enjoyable to travel with both of you and hope you can con't to be a STAR and provide values to more people!

Cheers!
Boon Song

From : Xavier Foo and Elyn Lee
Sent : Sunday, November 16 2014 11:47 AM
Subject : Feedback from Xavier Foo (Taiwan 9 Days Tour)

Dear Nam Ho,


Our family of 10 (5 adults / 5 kids) enjoyed our 1st family Taiwan holiday and we would like to say a BIG THANK YOU to both DESMOND SOH (Tour Leader) and LINAH LEE (Taiwan Tour Guide) for their friendly, great patience and great services through out the whole journey with us!! 

We will not forget the efficiency and great help Desmond gave when we need to send our son to Hospital during 9+pm.  Luckily he managed to get a room in the same hotel at the very last min (due to full house).  He flew down to the lobby in seconds to assist us. He brought us to the near-by hospital and settle all paperwork/procedure for us!  We sincerely appreciate his help! When we are back to SG, he even made the effort to call us and follow-up on our son's condition. 

Linah (our cute Taiwan tour guide) is also an experienced tour guide who showed us/shared her tips/recommendation/experience with us through out. 

They are more like our friends rather than a tour leader/guide! We hope to travel with you soon..
Once again, THANK YOU FOR THE EXCELLENT SERVICES GUYS!!!!

Cheers,
Xavier Foo / Elyn Lee

From : Linda Leo and Caleb Cheah
Sent : Monday, May 19 2014 03:38 PM
Subject : Letter of appreciation

Dear Cindy
Mr Ricky Woo is highly commended for his professionalism. Our group of 16 were much delighted to be guided around for the last 8 days. His rare qualities are elaborated as follows:

Organisational  Skill
He organizes the tour activities calculated to maximize the experiences and exposures of everyone in the group.

 

Efficiency
Heis most efficient in coordinating and facilitating the various tight schedules in between activities

Knowledge and sharing of information
He is well read and knowledgeable in tourist matters and life coping particularly daily healthy living He is outstanding in drawing out and sharing the essence of Korean culture and every aspects of Korean living

Customer services
He provide services beyond our expectations always putting our best interests in  mind

 

Overall Attributes
He is definitely the pride of tourist industries. Above all he is an rare asset to the tour company and definitely the "Darling" of the 15 "Roses" in the group We vote him Mr "Tour Guide"


Linda Leo and Caleb Cheah

From : Mr Mark Goh
Sent : Tuesday, April 08 2014 05:39 PM
Subject : Feedback From Mr Mark Goh

To the management of Nam Ho Travel Service, I had booked a 4D3N tour package to Redang with Nam Ho for me and my friends, from 27 to 30 March 2014. The sales representative who attended to my booking was Ms Lynn Lim. We came across the tour package from Nam Ho online and right from the start, Lynn had been most helpful in advising the various options available to us. She was extremely efficient in her replies, and even sent a reminder to update the passport details as one of my friends had recently renewed her passport.

 

Such service was much appreciated because we had forgotten about it and could have potentially run into problems. Another friend had requested to join the tour only a few days before the start of the tour and Lynn had been kind and patient enough in helping to source for available coach tickets to accommodate him. It would not have been possible for him to join the tour had not for her pro-activeness and resourcefulness. We had met with an inconvenience on our way back - the Konsortium bus' air-conditioning system broke down and we endured a 9 hour bus journey in hot and stuffy conditions. I had emailed Konsortium directly to complain but did not receive a reply for 10 days. This was not Nam Ho's fault but I sought Lynn's assistance to reach out to Konsortium. In just a few hours, Lynn was able to explain the situation to Konsortium and sought a compensation for us.

 

Nam Ho has a very valuable staff in Lynn. She has gone beyond her call of duty to deliver a standard of service which all of your staff should be made aware of and seek to emulate. Your company should be extremely proud to have her as a model staff. On behalf of my friends, I wish to thank Lynn for her kind help these few weeks. Thank you and best regards, Mark Goh

From : K.K.Lim
Sent : Saturday, April 05 2014 04:26 PM
Subject : Compliment Of Customer Service Executive In Nam Ho Travel Service

Dear Miss Cindy Low,

 

I would like to take this opportunity to compliment your customer service executive, Miss Grace Cao who had really served me and my parents well on 05/01/14 when booking a package tour to Taiwan(TW8ITW) from 24/03/14 to 31/03/14.


Miss Grace Cao has shown herself to be an organized and knowledgeable executive, who is able to handle the customers well. In addition, she has also displayed her initiative, and a correct sense of urgency especially when question was posted how to handle emergency when earthquake occured during the tour inTaiwan. This shows that she has high level of maturity, a very dedicated and resourceful worker.
My congratulations to you for having a fine staff in your travel company.


Yours sincerely,
K.K.Lim
(H/P: 96749546)

From : Jeff & Irene
Sent : Tuesday, February 04 2014 12:00 AM
Subject : We just want to say a Big Thank You

Dear Kovan,

 

We just want to say a big Thank You for caring on the whole 6D5N Shenzhen,Zhongshan,Zhuhai, Shunde, Zhaoqing, Panyu,Guangzhou tour so thoughtfully. We really enjoyed this trip. Wishing all the best on your future tours and a Happy New Year!

 

Once again, Thank You!

From : Chan Seng Wai
Sent : Wednesday, January 01 2014 05:00 PM
Subject : Happy New Year to all staff of Nam Ho Travel

Happy New Year to all staff of Nam Ho Travel. A big thank u to Edwin our tour leader for being doing a great job during our travel to Taiwan '8 day touch Taiwan' from 24/11/13 t 01/12/13. He has shown great patience , taking all initiative to ensure that all of us are well . Giving good care of both the little one & the elderly as well without neglect any one as well. The children love to be with him around .Edwin presence has made the trip enjoyable & an unforgettable one .Well done Edwin & thanks. All the best to u & have a great year in 2014

From : Mrs Sim Cathryn
Sent : Sunday, December 29 2013 05:47 PM
Subject : 8D touch taiwan from 20-28 Dec 2013 (compliments: tour leader, tour guide n driver)

Our family of 5 just returned from 8D7N touch Taiwan trip. It was our 1st family trip to Taiwan and we are thankful for experienced tour leader, Ms Kelly Wong (by Nam Ho) as well as Taiwan tour guide (Integrity Tour) , ms Maggie Du, who is Totally professional, thoughtful and enthusiastic. Kelly and Maggie helped with the tour group ages grp 2.5 yrs old to the 70s. With no complaints but always doing their best. We are also grateful to the 师傅 (driver) who is always careful in ensuring the safety of all tour members:- Not forgetting the 30 + tour members who co-operated with one another with great patience and understanding! Last but not least, other than the first 2 days, we are grateful to God for journey mercy, in tact baggages with driver arriving safely to the hotel in Hualian as as well as no rain in Taipei (last 2 days) , even though weather reports stated otherwise!

From : Blithe Poh
Sent : Saturday, December 28 2013 10:45 PM
Subject : Memorable experience - 9D6N Korea Skiing plus Jeju

We went for 9 Days 6 nights Korea Skiing plus Jeju from Namho from 16th – 24 Dec 2013. It was a memorable experience. We have enjoyed ourselves very much and are glad with the excellent services, care and concern rendered by tour guide (Mr Zhang), tour leader (Edwin Tan) and photographer Jerry. Bus driver is always punctual and provide smooth journey throughout.

Mr Zhang is interesting and is very experienced, efficient and professional. He has organized the itinerary to convenient us and enable us with smooth journey making our trip fun and enjoyable. We will not bore throughout the journey. Both Edwin and Jerry services are very efficient and they have worked with Mr Zhang very well. They always ensure we are well fed during meals times before they go for their own meals. We are very comfortable with their services and are grateful with their cares and concern from their heart to everyone.

Thanks Edwin for his kind support and making the effort to come to my room to check on my charger issue and has assisted me to pay for the deposit of the adaptor.

Well done guys. I will definitely consider Namho as my first choice when planning for my next trip.

 
 

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