Testimonial

Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have no performed up to your expectations, please do not hesitate to inform us through this feedback form.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
 
 
From : Margaret Yeo
Sent : Wednesday, April 17 2013 11:00 AM
Subject : Feedback on Korea (5 to 12 Apr 2013)

Dear Desmond


Here's our feedback (Doreen and myself) on the trip:

 

Overall, both of us are happy and satisfied with the trip except with one hotel which we stayed after our Jeju trip before heading for Seoul. Apart from not being happy about making payment either in cash or bank transfer, we are satisfied with the service rendered by your company. I was wondering whether a list  names of our tour members could be included in future packages so that we could identify and introduce ourselves to one another. It was like half way the trip when I got to know some of the names of the tour members.

Food, itinerary and the services of our korean tour guide, driver and assistant were good and professional and we enjoyed ourselves very much. The only part we do not like were the side trips to the ginseng, liver centre and amethyst stores.

If you need clarifications, please write or call me.

 

Best Regards
  Margaret

From : Ms Lifang Gao
Sent : Thursday, March 28 2013 01:06 AM
Subject : Compliment of staff - Wei Yan

Would like to compliment on Ms Wei Yan's services. Have experienced 2x of online chat and a call with her. She is knowledgeable on tour package and showed lots of patience in explanation. Though we have not booked the tour at last due to personal matters, however we truly appreciate the help offered by Wei Yan. Thanks =)

From : Dave Phua
Sent : Friday, December 14 2012 07:17 AM
Subject : Letter of Commendation for Thomas Quek

I am writing to commend Mr Thomas Quek who was our local guide for the trip to Kyushu from 28 Nov to 5 Dec 2012 organized by Nam Ho Travel .

Thomas is a highly dedicated and professional tour guide. He has remarkable interpersonal skills  which connects him with every member of the tour group.  He goes the extra mile to look after the young, old and also people like me who is a strict vegetarian.

The trip to Kyushu was one of the most enjoyable holidays for my family  and we would like to say a BIG “Thank You” to Thomas .

I would like to congratulate you for having Thomas Quek in your team and I am sure with his special X-factor, Nam Ho/TAS  will have many more satisfied customers.

We look forward to having Thomas as our tour guide on our next trip to Japan !

 

Thank you.

From : Ms Cynthia Toh
Sent : Friday, December 14 2012 05:44 AM
Subject : Feedback From Ms Cynthia Toh

I wish to express my sincere thanks to the kind, caring, friendly service provided by tour leader Mr Law. Great effort was taken to care for the tour members. Also, great thanks to friendly and experienced tour guide in Taiwan, Mr Li Cheng Chun. I enjoyed the excellent service provide by NamHo. Great work, keep it up and hope even greater future services provded by NamHo! The trip was excellent with good food and pleasant accomodation. Vale for money at relatively non highly priced group tour.

From : Ms Cheryl Yeo
Sent : Monday, November 19 2012 09:31 AM
Subject : Feedback From Ms Cheryl Yeo

Dear Namho,

 

I wish to comment that the above was wonderful! Especially the Taiwan tour guide Meggie Du and the bus driver who drove us up and down throughout the journey.

 

I remember a incident when one of our oldest auntie who was having an stomach upset on one day, As she was too old that she only able to use those siting cubicle. The driver took the initiative to asked around. The tour guide was also patience enough. Another service that was the shop in Taiwan actually provide an service to send our purchase to our hotel for delivery back to Singapore. That was an good one. There was also a surprise birthday celebration! My friends and I enjoyed much.

 

The whole event we enjoyed but just that that was not enough time for some places of attraction like Yeliu, too many people and too rushing. I had also joined namho Korea trip before in 2009 and that was an just nice trip, not very rushing. Maybe Namho can consider replan the initinerary and allow enough time for photo taking and exploring around if possible.

 

I would like to also personally thanks the staff from namho especially Yan Ping who had actually helped us to arrange and reserved a requested siting arrangement to and from onboard flight Transasia.

 

Thanks:)

Keep it up Namho!

From : Tam Yong Fong (Mdm)
Sent : Tuesday, October 23 2012 11:00 AM
Subject : 7D TAIWAN TOUR ( TW7WIN)- staff appraisal

Dear Sir,

 

I would like to send my appreciation and great impression to your staff Ms Joyce Soo.  

She is very polite and give good care to her customer.  She takes the initiative to send me the staying hotel name and what to take note during the trip.  It is very useful to me.

Last but not least, I also want to thanks your company offer me this pleasant and excellent  trip.

 

Best regards,
Tam Yong Fong (Mdm)

From : Jerry Tan
Sent : Friday, October 05 2012 04:39 PM
Subject : Compliment of Joyce Soo for Good Services

Dear Nam Ho Management,

I just want to commend on Joyce Soo for her incredible service, great attitude and superb efficiency!

I recently booked a 8 days Korea skiing plus Jeju from Joyce Soo  and right from the start of my query to payment, she has been wonderful every steps of the way.

As I am working in Indonesia and unable to visit Nam Ho office, hence all enquires had to be done through overseas phone call with Joyce.

We have few phone discussion over the period of few days and Joyce takes pride in her work. She has always been friendly, helpful, patience. She gives good advice, suggestion and solutions.
Her great work convince me that Nam Ho is the right travel agency for my Korea Holiday.

 

Keep up the good work, Joyce!

 

Best Regards
Jerry Tan

From : Veronica Ng
Sent : Monday, April 02 2012 12:35 PM
Subject : 1 Day JB Farm Tour

Dear Cosmo / Joyce
 

We would like to extend our sincere thanks for a very enjoyable & well-organised trip by your company.   We all thoroughly enjoyed the places we visited and the food served.  Thank you too for bringing us to Muar’s popular food outlets too.  Everyone came back with their bags full of happy purchases :-))

Please also extend our appreciation and thanks to your pleasant tour guides & drivers for a memorable day and a  smooth & safe journey.

 

Sincerely,
Veronica Ng,
For Ang Mio Kio Presbyterian Church

From : Gautam
Sent : Saturday, January 07 2012 10:58 AM
Subject : Happy New Year

Hi Desmond,

 

Happy New Year.

 

Want to put on record that I alongwith my family thoroughly enjoyed the "Turkey Trip" wherein you were the Tour Leader. You in particular were always available for any assistance and help. You ensured that our stay, travel & food was comfortable during the trip.

Thanks for all this.

 

Regards,
Gautam

From : Nelly See
Sent : Sunday, January 01 2012 10:19 PM
Subject : Compliment

Dear Edwin

My family and I have enjoyed our recent 8D7N Hokkaido Winter Fun from 19 Dec to 26 Dec 2011 with Nam Ho Travel Service.

We wish to thank you for your hard work, dedication and caring attitude towards your group members. You have shown what it takes to be a Tour Leader who takes care of your group members.  Even on day 1, you have demonstrated your leadership quality on waiting and assisting our family who have missed the bus transfer for our Domestic Flight to Hokkaido.

We wish to compliment you in every situation which you have undertaken.  You have handled all situations well and have gone beyond the extra mile in rendering your services. We believed the other group members have also enjoyed your jovial and friendly attitude in making this trip a memorable and enjoyable one.

Once again thank you and we will definitely make Nam Ho Travel our future travelling consultant.

Wishing you and your management a Happy and Propserous 2012!

Best regards
Nelly, Carol and Family

 
 

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