Testimonial

Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have not performed up to your expectations, please do not hesitate to inform us by writing a review.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
 
 
From : Elizabeth Lynn
Sent : Friday, December 25 2015 03:31 PM
Subject : Private 1 Johor Day Tour

Dear Xiao Ming:

 

This is a note of appreciation and thanks for the excellent service provided by your company.  On December 21 2015,  Nam Ho Travel hosted a private tour of Malaysia, picking us up and dropping us back at our hotel.  We enjoyed our visit thoroughly, from the batik painting to the expert no-worry travel in Singapore and Malaysia.  Your tour guide and bus driver were knowledgeable and pleasant which set a lovely tone throughout the entire tour.

 

Thank you for working so hard with our relative, Chin Min, to create such an enjoyable bespoke Day Tour.  What was much appreciated that your staff were able to adjust the tour to our personal desires as the day progressed.  This is a luxury that would not have been possible without a custom-made vacation.

Best wishes for the Holiday Season and New Year.

 

Regards
Elizabeth Lynn

From : Lin Qianxia
Sent : Monday, December 21 2015 12:01 AM
Subject : Letter of Compliment for our Hokkaido Tour Guide and Driver

To: The Person-In-Charge

This was our first tour with Nam Ho Travel and we were pleased that we made the right choice.
We joined the 9D Hokkaido Winter Wondrous tour from 7th December 2015 to 15th December 2015 and Mr Yony was our tour guide.

First of all, the itinerary was very well planned and is suitable for both old and young like our tour group. Perhaps one of the feedback was to have 2 nights stay at Rusutsu Resort instead of 1 so that we can have sufficient time to enjoy the facilities.

 

Mr Yony being a very responsible tour guide always verified all the opening hours of the places we were visiting before reaching the destination. Also, he make sure that our time were fully utilized. Not forgetting his great knowledge on the history of Japan that brighten up the boring coach ride. Mr Yony has shown great patience and assistance to us throughout the trip.

Our coach driver did a fantastic job as well. The rides were safe and smooth and that allowed us to rest well during the ride.


Apart from that, he was very thoughtful too. I remember that all of us bought several local snacks which were packed into the carton boxes and were loaded in the luggage compartment. The next day we got to know that he shifted all the carton boxes to the seats instead as he was worried that our goodies will be smashed during the ride after we unloaded our luggage to the hotel. He has indeed gone an extra mile in providing a better service for us.

 

Both my husband and my 4 year old son enjoyed the trip very much and we will definitely recommend Nam Ho Travel to our friends and family.

 

Thank you.

Regards,
Lin Qianxia

From : Stella Tang
Sent : Monday, December 21 2015 05:08 PM
Subject : Feedback on Hong Kong Trip

Hi, Grace

Thanks for arranging Hong Kong tour agent for this trip.  Very good service, very friendly tour guide.

We enjoyed very much.  Choosing Nam Ho Travel is a correct choice.


Thanks a lot
Stella Tang

From : Steven H
Sent : Tuesday, November 17 2015 09:55 PM
Subject : Appreciation of Service

Every year, my wife and myself will at least go for a long and a short holiday. This year, we joined your company's tour for our Japan trip on 10 Nov to 17 Nov.


I want to thank you for the wonderful service that you and Catherine have given to me and the tour group, to make this holiday the most joyous one.


I hoped that your company is aware of this wonderful effort that you and Catherine have put in for us. And because of this great service that we received, my future holiday will be with Nam Ho. You can also trust that all my friends will come to know about Nam Ho, you and Catherine if they want to go for holiday.


Once again thank you and see u next year.
Take care and all the best to you.

From : Francis
Sent : Thursday, April 16 2015 03:56 PM
Subject : A.S Phoon / Perth Tour

Hi Danica / Dionn

On behalf of all colleagues from A.S.Phoon Pte Ltd, we thank you for having us and looking forward for more trip with your agency.

Francis Phoon

From : Meijuan
Sent : Thursday, April 16 2015 04:34 PM
Subject : A.S. Phoon / Perth Tour

Dear Danica,

 

I would like to thank you too for assisting us and being there with us throughout the whole trip in Perth. All our stuff had an awesome experience and enjoy ourselves during our stay. We hope and looking forward to see you again soon.

 

Thank you.

 

From : Tan Check Seng
Sent : Monday, January 19 2015 10:06 AM
Subject : 6D5N China Private Incentive Tour

I would like to thank Nam Ho Travel Service SIngapore Pte Ltd for arranging the private land tour of Hainan Island for the period 3 January 2015 to 8 January 2015.

 

My family of eleven(11) really enjoyed the stay at Hainan Island. The tour leader, Ms Wang Hailan(Ah Lian) took good care of us during the tour. We had a few senior citizens in the group and Ms Wang was very considerate by arranging the itinerary to suit our physcial constraints. She is also very knowledgeable and gave useful tips during the tour. The accommodations provided were comfortable and the food was good. 

 

Special thanks also to Ms Dionn Song for co-coordinating with your Hainan Island partner.

 

Many thanks once again.

 

Yours faithfully,

Tan Check Seng

From : Charis
Sent : Friday, January 02 2015 10:49 AM
Subject : Feedback on Korea Trip

Happy New Year Cindy,


I am writing to feedback on the recent trip to Korea on Nam Ho's tour package which departed on 23rd Dec 2014 and returned to Singapore on 30th Dec 2014.


My group of 5 ladies are most pleased with the tour guide Mr Lee Tieh Sung who offered extra assistance when one of us slipped on ice and fractured the shoulder bone. We appreciate his patience and enjoyed the meaningful stories and history lessons that he shared.  Yes he was right to say that Singaporeans are quiet on the trip but will "complain" to the agency when they return...


It is the tour guide that makes the difference to the trip and we are happy that he had been ours.  I hope this encouragement would be made known to him and his company.

Accommodations and food throughout were also good. 

We wished that more time could have been allocated to the one day in Jeju.  The only set back we found was the horse-riding in Jeju which was more of an expensive photo-shoot and nothing else (making us wear cowboy hats when the strong winds kept blowing them off...why? because we look good in the photo?). There was insufficient time for Jeju activities as so many were planned for the day and it became too hurried to complete all of them.

Thank you for your attention. Overall, our experience with Nam Ho is a good one! Have a pleasant day...


Cheers,
Charis

From : Winnie Lee
Sent : Wednesday, December 31 2014 12:06 PM
Subject : Compliment Letter

Dear Nam Ho Management

I'd like to compliment one of your employees, Ms. Liu Yan Ping of the excellent services she provided to us. My parents have enjoyed the recent 8D Dongbei Christmas Celebration Tour from 19 Dec 2014 to 26 Dec 2014 with Nam Ho Travel Services.

She is a friendly, helpful & very informative guide. She gave good and clear introduction and reminder us on all things we must do on each sight-seeing point. We appreciated the services attitude she had provided, when my parents raised a request, she would try her best to fulfil their request.

Beside this, Christmas day (25 December) is my mom birthday, thank you celebrate my mom birthday and also gave her a memorable birthday.

My parents have travelled widely with few different tour managers /leader over the years. This is really one of the very few times that they have expressed such immense happiness and satisfaction with their tour leader Yan Ping is truly a valuable asset to the company and she is a perfect walking-signboard for Nam Ho Travel in the industry.


Thank you for your kind attention. Please feel free to contact me if you have any queries. Thank you.

Regards,
Winnie Lee
On behalf may parents Lee Khon wah & Yew fatt heong

From : CI Gong
Sent : Friday, December 19 2014 03:15 PM
Subject : Compliments to Mr Steven and Ms Joyce

Thank God for Mr Steven and Ms Joyce for their unfailing assistance to my Sister Jances Gong who had fell during our trip to Finland, Italy ... from 31 Nov - 13 Dec 2014.  Though Mr Steven was not our group leader, he had willingly extended his services to us.  He is kind, helpful and has gone extra miles to accompany Ms Joyce to bring Jances to Hospital even it was very late in the night.  Jances had almost given up the trip after her fall, but Mr Steven and Ms Joyce had encouraged her to continue the trip to the end.  They had assured her their service to her. These really have touched our hearts.

Nam Ho, you are proud to have Mr Steven and Ms Joyce.  They are assets to your company.

Mr Steven and Ms Joyce, keep up the good jobs.

Thanks,
CI Gong.

 
 

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