Testimonial

Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have not performed up to your expectations, please do not hesitate to inform us by writing a review.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
 
 
From : Mr Dave CCC
Sent : Monday, October 24 2016 01:36 PM
Subject : Complements on Fan Kim Leong & Ah Ming Heng for Taiwan tour

Dear Sir / Mdm

 

We are writing to the Nam Ho to praise the tour guide Mr. Fan & the driver Mr. Ming for their professionalism; well done works throughout the taiwan tours and we would like to say a "Big Thank You"

 

Thank you once again.

 

Yours sincerely
Mr. Dave CCC.

From : Sim Seah
Sent : Thursday, August 18 2016 03:04 PM
Subject : 11 pax for 9D Hokkaido Tour

Hi Desmond,

 

Thank you for being our Singapore guide during our Hokkaido trip last week!

 

You were very helpful with the daily logistics. My sister is also very grateful that you helped her retrieve the charger for her rented wifi router which she accidentally left in the hotel. 

 

My family had a wonderful time! We look forward to the next holiday with Nam Ho. :)

 

Cheers,
Sim Seah

From : Sim Seah
Sent : Wednesday, August 17 2016 03:04 PM
Subject : 08JPH9H 07/16JL Compliments Tour leader DESMOND

Hi Desmond,

 

Thank you for being our Singapore guide during our Hokkaido trip last week!

 

You were very helpful with the daily logistics. My sister is also very grateful that you helped her retrieve the charger for her rented wifi router which she accidentally left in the hotel. 

 

My family had a wonderful time! We look forward to the next holiday with Nam Ho. :)

 

Cheers,
Sim Seah

From : Goh Kah Siong
Sent : Monday, July 18 2016 06:44 PM
Subject : Compliments

To whom it may concern

 

My family booked 7D5N Colorful Hokkaido departing on 11th July 2016.  The tour leader Jessica and tour guide Catherine were both very helpful and friendly.  They cheered us up with their jokes and humour everyday in the coach.

 

Everyday when we reached restaurants for our meals they willl help to serve us with cold water or soup even though its meant for us to get it ourselves.

 

A single traveler in the group was very demanding, requesting for special assistance almost every event everyday.  However, both Jessica and Catherine were very patient and helpful with her, trying their utmost to grant her demand even its very troublesome at times. On the last day, Jessica even refund the traveler her tips of $2 per day citing that since she is dissatisfy with her service, its the least she can do to make her happy.

 

This is the first time we booked a tour package with Nam Ho Travel and the experience is really pleasant.  Without good tour guide and tour leader like Catherine and Jessica, it might not be so enjoyable.  Compliments to both of them.  We will definitely consider Nam Ho Travel in our next travel trip and will also recommend to our relatives and friends.

 

Congratulates Nam Ho for having such great staffs

 

Regards
Goh Kah Siong

From : Cailuan Chen
Sent : Tuesday, May 31 2016 04:21 PM
Subject : Compliments for Kovan Naa

To whom it may concern,

 

I would also like to compliment Kovan Naa whom I had interacted with during the signing up of 5D4N Perth & Mandurah trip. Even though I have never met Kovan personally (we interacted via phonecalls and emails), Kovan was always very pleasant, polite and spontaneous. It was great interacting/ liaising with him.

 

Regards,
Cailuan

From : Cailuan Chen
Sent : Tuesday, May 31 2016 04:02 PM
Subject : Compliments

To whom it may concern,

 

I travelled to Perth & Mandurah (5D4N trip) with my mom, Mdm Lee Siam Huay and sis, Ms Tan Zhen Ji, on 26th May midnight. Edwin Tan was the tour leader for the trip.

 

We would like to express our heartfelt gratitude to Edwin for his good service and friendliness. He was approachable and helpful, shared some experiences and have also taken good care of the elders as well as toddlers throughout the trip.

 

In addition, thank you Edwin for his valuable time and efforts for arranging for the families to be seated together in the plane and with requests met.

 

Thank you and best regards,
Cailuan

From : Richard Ng
Sent : Tuesday, February 23 2016 02:26 PM
Subject : 3D2N Malacca Private Tour

Dear Edwin,

 

We had just return from our 3D2N Malacca PrivateTour. (17th to 19th Feb.)
Our family is happy with the whole tour conducter by Malaysia PS service. Driver Mr Azmi & Tour Guide Mr George Lee was very helpful and kind.
We are looking into our next trip this year to Penang somewhere  in July by flight. (PrivateTour).
We will get in touch with you soon.

Thank you.

 

Best regards,

Richard Ng

From : Eric Chia
Sent : Tuesday, February 16 2016 08:21 PM
Subject : 7D 5N Honshu - 4 -11 Feb

This was the first time my family was touring with Nam Ho and if I were to categorically state the highlight of the whole excursion, I would say that was our tour guide, David Ng. He knew well about the places we were visiting and his lighthearted and anecdotal explanations kept us entertained and often in stitches. He was always there for us, a responsible leader who believed in not leaving anyone behind. We felt comfortable and safe being on tour with him.

 

And the lowlight? This must have been the last dinner at a barbecue buffet restaurant and David having to leave us earlier, handing us over to another tour guide. The dinner was a disaster, a one-hour affair in an overcrowded restaurant with average food and uncaring restaurant staff. There was no way we could have had a proper meal in an hour, jostling with so many customers. To add insult to injury, we were told to get ready to leave even before our hour was up.


All in all, it was an enjoyable affair for us.

Eric Chia

From : Pei Yun
Sent : Monday, February 15 2016 05:30 PM
Subject : Compliment Letter

Our family of 4 joined the Chinese New Year Tour to Japan under Nam Ho and we really enjoyed the tour despite the sudden change of guide on the 2nd last day and the airport incident. Our tour guide David was of excellent help and he made sure all of us knew the next day’s schedule the night before and he pre-empt us about the weather as well. On the bus, he shared with us the history of Japan and his experiences staying in Japan and all of us enjoyed it. He also shared with us which stall sells the best buns and delicacies and gives us ample time to explore around. He always double checks and makes sure he doesn’t leave anyone behind. Even when he accidently led us the wrong way to the village but he ended up buying a mochi for everyone when we arrive there and he made sure everyone took one. Eventhough he is not very good in English but he tries his best to explain in English for those who are not so proficient in Chinese and it was great effort. Our family would like to express our thanks to David and would love to explore Japan with him again.

 

Best regards,
Lim Seng San and family

From : Siru Chen
Sent : Monday, February 15 2016 10:27 AM
Subject : Appraisal of CNY tour: 02CNYGZ706\16SQ (7 days tour, 6th Feb to 12th Feb)

Dear Namho Travel,

 
I am writing this email in praise our tour guide, Lin Chun Fang (Xiao Fang), who ensured that we had a very lovely trip over this Chinese New Year.


Being an overseas student, I do not get much time to spend with my parents over the year and every year, this family trip over CNY is perhaps the only extended period of time I can get to spend with my parents and therefore, very precious to us. The same goes for this year's. This year's trip in particular was very fulfilling and fun, which I have to give much credit to our tour guide.


She was knowledgeable, entertaining and enthusiastic. Although these might be traits that one would expect from a tour guide, she really brought it to the next level and there were hardly any moments when we were not happy.

More than that, the one thing that we really appreciated was how Xiao Fang always went the extra mile to make sure that we were having a good time. Apart from taking the extra time to ensure that we are comfortable with our hotel rooms, she also made the special effort to check with hotels about changing our rooms. This was much appreciated because we normally would only get an additional bed, which can be rather uncomfortable.

 

Her thoughfulness also extended throughout other parts of the trip. As it was CNY, she suggested some additional options so that we can see some other parts of China that would not normally be accessible to us. These were the parts that I personally loved the best because they were not the usual tourist spots and allowed us to see and taste another side of China.

 

The optional itinerary included a local fruit farm visit with fruit tasting, an extra Shunde meal (which was excellent and perhaps the best meal of the trip) as well as bringing us to Panyun Lianhua Mountain to see the Mercy Goddess. These were initially not included in the itinerary but she offered them as an option because these were popular places with the locals and that one could really get to experience authentic CNY spirit at those places. They lived up to the promise and we were really glad that we chose to take up the option. It was the cherry on top of a very good trip. In addition, I would also recommend your tour agency to include those places in future itinerary, only because as city dwellers, food lovers and a rather superstitious group of people, I believe Singaporeans would enjoy them.


Lastly, I would also like to thank Namho for arranging such a great trip! This was our first time with you but we will certainly be back for more trips after this truly enjoyable experience!

 

Thank you for your time.
Kind regards,
Tan Kwee Cheong, Ho Hwee Eng, Tan Shih Joo

 
 
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