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Hope that I am sending to the right party, else kindly help to forward. Thank you.
I am writing in regards to the recent Hokkaido Winter Fun trip (7 Days 5 nights dated 16 Dec to 22 Dec 2015) with Nam Ho. It was a very memorable trip. Although it was a very last minute booking, I was glad that the whole trip turned out to be smooth and pleasant. By the way, I was travelling with my mother and 2 children.
Firstly, I would like to give commendation to our guide, Mr David Ng, who is very knowledgeable of Japanese culture and has a good sense of humour. He was able to keep us entertained throughout the trip and my family also learnt many new facts about the Japanese culture and tourist spots in Hokkaido.
The tour group has a number of young kids and elderly and he was most patient and caring towards them. He carried his work with professionalism. For instance, I am grateful that he tried to accede to my son’s last minute request for a change of hotel room.
We were also lucky to have a local guide attached to the group, Hallie. She is pleasant and helpful throughout the trip.
Although we were unable to communicate with the driver, Mr Alaki, who is a Japanese, he was very friendly and kept us safe on the road throughout the whole journey.
I must say that my children usually do not like to follow tour packages, but surprisingly they enjoyed this Hokkaido trip from Nam Ho. I believe the Tour Guide(s) played a very important factor here.
Overall, the itinerary was well planned and we had enough time to have fun and relax. However, it would be better if it was a longer trip.
Kindly help to extend our appreciation to Mr David Ng, Hallie and Mr Alaki - we were pleased and delighted with their services.
Thank you Nam Ho and I will always remember the good experience and memories.
Hi Mr. Desmond
Like to take this opportunity to express my sincere thanks for your excellent service rendered in our last trip to China in Nov 2015 in particularly for accompanying me and my daughter to the shopping centre on the last night of the trip
All the best in coming year 2016
Dear Xiao Ming:
This is a note of appreciation and thanks for the excellent service provided by your company. On December 21 2015, Nam Ho Travel hosted a private tour of Malaysia, picking us up and dropping us back at our hotel. We enjoyed our visit thoroughly, from the batik painting to the expert no-worry travel in Singapore and Malaysia. Your tour guide and bus driver were knowledgeable and pleasant which set a lovely tone throughout the entire tour.
Thank you for working so hard with our relative, Chin Min, to create such an enjoyable bespoke Day Tour. What was much appreciated that your staff were able to adjust the tour to our personal desires as the day progressed. This is a luxury that would not have been possible without a custom-made vacation.
Best wishes for the Holiday Season and New Year.
To: The Person-In-Charge
This was our first tour with Nam Ho Travel and we were pleased that we made the right choice.
We joined the 9D Hokkaido Winter Wondrous tour from 7th December 2015 to 15th December 2015 and Mr Yony was our tour guide.
First of all, the itinerary was very well planned and is suitable for both old and young like our tour group. Perhaps one of the feedback was to have 2 nights stay at Rusutsu Resort instead of 1 so that we can have sufficient time to enjoy the facilities.
Mr Yony being a very responsible tour guide always verified all the opening hours of the places we were visiting before reaching the destination. Also, he make sure that our time were fully utilized. Not forgetting his great knowledge on the history of Japan that brighten up the boring coach ride. Mr Yony has shown great patience and assistance to us throughout the trip.
Our coach driver did a fantastic job as well. The rides were safe and smooth and that allowed us to rest well during the ride.
Apart from that, he was very thoughtful too. I remember that all of us bought several local snacks which were packed into the carton boxes and were loaded in the luggage compartment. The next day we got to know that he shifted all the carton boxes to the seats instead as he was worried that our goodies will be smashed during the ride after we unloaded our luggage to the hotel. He has indeed gone an extra mile in providing a better service for us.
Both my husband and my 4 year old son enjoyed the trip very much and we will definitely recommend Nam Ho Travel to our friends and family.
Thanks for arranging Hong Kong tour agent for this trip. Very good service, very friendly tour guide.
We enjoyed very much. Choosing Nam Ho Travel is a correct choice.
Thanks a lot
Every year, my wife and myself will at least go for a long and a short holiday. This year, we joined your company's tour for our Japan trip on 10 Nov to 17 Nov.
I want to thank you for the wonderful service that you and Catherine have given to me and the tour group, to make this holiday the most joyous one.
I hoped that your company is aware of this wonderful effort that you and Catherine have put in for us. And because of this great service that we received, my future holiday will be with Nam Ho. You can also trust that all my friends will come to know about Nam Ho, you and Catherine if they want to go for holiday.
Once again thank you and see u next year.
Take care and all the best to you.
Hi Danica / Dionn
On behalf of all colleagues from A.S.Phoon Pte Ltd, we thank you for having us and looking forward for more trip with your agency.
I would like to thank you too for assisting us and being there with us throughout the whole trip in Perth. All our stuff had an awesome experience and enjoy ourselves during our stay. We hope and looking forward to see you again soon.
I would like to thank Nam Ho Travel Service SIngapore Pte Ltd for arranging the private land tour of Hainan Island for the period 3 January 2015 to 8 January 2015.
My family of eleven(11) really enjoyed the stay at Hainan Island. The tour leader, Ms Wang Hailan(Ah Lian) took good care of us during the tour. We had a few senior citizens in the group and Ms Wang was very considerate by arranging the itinerary to suit our physcial constraints. She is also very knowledgeable and gave useful tips during the tour. The accommodations provided were comfortable and the food was good.
Special thanks also to Ms Dionn Song for co-coordinating with your Hainan Island partner.
Many thanks once again.
Tan Check Seng
Happy New Year Cindy,
I am writing to feedback on the recent trip to Korea on Nam Ho's tour package which departed on 23rd Dec 2014 and returned to Singapore on 30th Dec 2014.
My group of 5 ladies are most pleased with the tour guide Mr Lee Tieh Sung who offered extra assistance when one of us slipped on ice and fractured the shoulder bone. We appreciate his patience and enjoyed the meaningful stories and history lessons that he shared. Yes he was right to say that Singaporeans are quiet on the trip but will "complain" to the agency when they return...
It is the tour guide that makes the difference to the trip and we are happy that he had been ours. I hope this encouragement would be made known to him and his company.
Accommodations and food throughout were also good.
We wished that more time could have been allocated to the one day in Jeju. The only set back we found was the horse-riding in Jeju which was more of an expensive photo-shoot and nothing else (making us wear cowboy hats when the strong winds kept blowing them off...why? because we look good in the photo?). There was insufficient time for Jeju activities as so many were planned for the day and it became too hurried to complete all of them.
Thank you for your attention. Overall, our experience with Nam Ho is a good one! Have a pleasant day...