Testimonial

Nam Ho Travel Pte Ltd values your feedbacks and suggestions on how we can improve. If there is an area where we can serve you better or have no performed up to your expectations, please do not hesitate to inform us through this feedback form.

If our service has put a smile on your face, we'd like to hear from you too! Either way, we value your opinion and want to understand how we can constantly improve. Leave us your feedback and be assured that we will carefully review all suggestions as we believe that they are our most valuable asset.
 
 
From : Goh Family
Sent : Friday, November 29 2013 12:00 AM
Subject : Very happy to have you as our tour leader

Ms Ma Yuan,

 

We want to show our sincere appreciation and thanks to our tour guide, Mr Richard Goh on our tour KR8W, departure date 22 Nov 2013. He is very patient with the whole tour group. When we were skiing, he took the effort to coach us the basics on an individual basis. Without such personalized coaching, the activity will be meaningless. In addition, he gave personal attention to every person in the group. When my mother fell sick, he took her to the pharmacy and when the pharmacy was unable to dispense with the medicine she needs, he stayed back after the end of the day's programmes to accompany her to the doctor and helped to translate betwwen the clinic/doctor and my mother. At every meal, he and our tour leader Ms Ma Yuan ensured we got enough food/dishes before they tucked into their own meals.

 

Mr Goh is an excellent guide. He gieves very detailed explanations and interesting stories about every destination in the itinerary. As a resulty, every place we went to came to life as we are able to relate to the history behind it. 

 

PLease keep up the good service and it will be a memorable tour for every customer if they have people life Mr Richard Goh and Ms Ma Yuan on every tour.

 

Sincerely,

Elaine

29 Nov 2013

 

From : Mrs Cathryn sim
Sent : Thursday, October 24 2013 09:16 AM
Subject : Booking of 8D7N Touch Taiwan Tour on 20-28 Dec 2013: Edwin Tan, Joyce Soo, Desmond n Kovan

I want to take this opportunity to compliment the following staff:- 1) Edwin tan-for his efficient and immediate replies to my enquiries regarding Taiwan trip for my family.He voluntarily gave me his preferred hp no to contact and his replies via emails n Smses have also been prompt. Even as we cannot make it to the main branch to make reservation and payment, he specially arranged for his colleague , Desmond to help in the booking at the Tampines Mall road show. He also proactively told me Citibank credit card promo so that we can redeem a New Yorker luggage bag! 2) Joyce has been helpful and she shared with my husband n myself the tour package that Singaporeans like ourselves would enjoy... Thus instead of I-Taiwan, we chose Touch taiwan trip, a less rush trip so that we can experience taiwan unhurriedly. 3) Desmond and Kovan helped to change our booking with a smily face and NO questions asked! I wanted to ensure the business to be under care of Edwin Tan n Kovan proudly said," We are all for one, one for all"! What an encouraging sign of teamwork! Certainly looking forward for this highly recommended trip to Taiwan come 20 Dec, specially led by Joyce Soo n her superb n dedicated team!

From : Jackson Tan
Sent : Thursday, September 19 2013 12:23 AM
Subject : Letter of appreciation

Dear Sir/Mdm,

My family just came back from the tour package to Hokkaido which ended on the 17th of September which was led by Joyce Soo.

We would like to state that we were really happy with the whole package as well as the great professional and efficient service by both Joyce and James.
James gave a good snapshot of Japanese lifestyle with the various stories he shared. 

In spite of the delay in our flight from Chitose to Haneda airport due to the typhoon, Joyce managed to arrange for all the necessary to ensure that we managed to catch the connecting flight which we are very grateful.

Due to the good service, when my family decide to plan our next visit oversea trip, we will be sure to contact Joyce.

Many thanks.

Regards
Jackson Tan

From : Ms Theresa Seah
Sent : Sunday, September 08 2013 06:03 PM
Subject : Great Service

Trip to Taiwan 22/12/2013 to 28/12/2013 We will like to send our deepest Appreciation to your staff Ms Amanda Chen. A very patient and experienced service, considered number 1 service we have encountered at Namho. She broke down carefully into all details patiently, advised us on weather, things to bring, buy, places to eat and best of all, arranged for us our required need of accommodation, all done with a smile. ;) We(5 pax) are SOOO looking forward to our departure day!! Namho is the RIGHT place to go for tour!! Best Regards, Seah Theresa

From : Ms Poh Shu Min
Sent : Sunday, July 28 2013 06:52 PM
Subject : Feedback on 8B/7N Touch Taiwan Trip

Dear Nam Ho Management, My mum and I would like to thank you for the wonderful great service provided throughout the whole trip (from booking till the end). We enjoyed a lot and this have been our most memorable trip ever. We travelled from 16/06/13-23/06/13. The events and sightseeing structured in this tour were just remarkable! They are events that we Singaporeans would never get to experience in here. Great tour! Accommodation scheduled were just splendid. We get to experience not just 5-star living, and also common resort stay. Here, we would also like to send our greatest appreciation to the kind and friendly service staff, who assisted us to book this tour, Ms Liu Yan Ping. Her kind attention towards us just makes us feels so pleasant. We also like to give our special thanks and appreciation to our Taiwan tour guide, Ms Li Ju Fen (a.k.a. Ju Hua). Her service was wonderful! She was so nice, caring, friendly and approachable towards us (18 people tour). She even treated us some food that was authentic in Taiwan. She's the best tour guide I've seen so far. Her warm-hearted personality touched me. Definitely in a trip, there will be some flaws. We were a little disappointed with the E-da themepark scheduled in the tour. When we were there, none of the rides could be taken due to insufficient of riders. Thus hopefully, I suggest if the next tour also has the same amount of people like us or less, this event may be reschedule to another that would not be a waste of time and money. Also, our Taiwan tour guide couldn't accompany us to the airport on our last day was a little disappointing. However since she had important family matters to handle, we understand. Overall, the trip was splendid! My mum and I were so pleasant. With your great service, it definitely was an unforgettable trip to us. Thank you! Yours Sincerely, Poh Shu Min

From : Annie Tay
Sent : Thursday, May 23 2013 05:15 PM
Subject : Compliment for Sale Staff Michelle

Dear Sir/Mdm,
We have booked Bangkok /Hua Hin Package Tour with Nam Ho Travel

Departure Date : 4/7/2013
Arrival Date     : 8/7/2013

We will like to send our deepest Appreciation to your staff Ms Michelle Wong
From the day we booked this tour we find her a very Kind,Polite and Responsible person
She really reply to all our requirement without fail.
Although we have not yet start our holiday but we all (11persons) still happy with her service
Hope this Package Tour at Bangkok/Hua Hin is a wonderful trip

Regards
annietay
Name : Tay Chiew Heong

From : Sylvia Lim
Sent : Thursday, May 09 2013 10:00 AM
Subject : Feedback 8D7N Touch Taiwan Trip

Dear NamHo management ,     

My family and I have enjoyed our recent 8D7N Touch Taiwan from 23/4 to 30/4/2013.      

I wish to express my sitncere thank to the kind, caring and friendly service provided by Taiwan tour leader Ms Li Ju Fen ( Ju Hua), she is a very friendly and experienced tour guide , she even treat us ( 9 person in tour ) a lot of yummy foods and bought gift to my little girl !! She is a very kindness tour guide I never meet before !

Also , great thanks to bus driver Mr You done a good job throughout the journey !     

Thanks to NamHo Travel to make us have a wonderful and memorable trip !

 

Best Regards,
Sylvia Lim

From : Margaret Yeo
Sent : Wednesday, April 17 2013 11:00 AM
Subject : Feedback on Korea (5 to 12 Apr 2013)

Dear Desmond


Here's our feedback (Doreen and myself) on the trip:

 

Overall, both of us are happy and satisfied with the trip except with one hotel which we stayed after our Jeju trip before heading for Seoul. Apart from not being happy about making payment either in cash or bank transfer, we are satisfied with the service rendered by your company. I was wondering whether a list  names of our tour members could be included in future packages so that we could identify and introduce ourselves to one another. It was like half way the trip when I got to know some of the names of the tour members.

Food, itinerary and the services of our korean tour guide, driver and assistant were good and professional and we enjoyed ourselves very much. The only part we do not like were the side trips to the ginseng, liver centre and amethyst stores.

If you need clarifications, please write or call me.

 

Best Regards
  Margaret

From : Ms Lifang Gao
Sent : Thursday, March 28 2013 01:06 AM
Subject : Compliment of staff - Wei Yan

Would like to compliment on Ms Wei Yan's services. Have experienced 2x of online chat and a call with her. She is knowledgeable on tour package and showed lots of patience in explanation. Though we have not booked the tour at last due to personal matters, however we truly appreciate the help offered by Wei Yan. Thanks =)

From : Dave Phua
Sent : Friday, December 14 2012 07:17 AM
Subject : Letter of Commendation for Thomas Quek

I am writing to commend Mr Thomas Quek who was our local guide for the trip to Kyushu from 28 Nov to 5 Dec 2012 organized by Nam Ho Travel .

Thomas is a highly dedicated and professional tour guide. He has remarkable interpersonal skills  which connects him with every member of the tour group.  He goes the extra mile to look after the young, old and also people like me who is a strict vegetarian.

The trip to Kyushu was one of the most enjoyable holidays for my family  and we would like to say a BIG “Thank You” to Thomas .

I would like to congratulate you for having Thomas Quek in your team and I am sure with his special X-factor, Nam Ho/TAS  will have many more satisfied customers.

We look forward to having Thomas as our tour guide on our next trip to Japan !

 

Thank you.

 
 

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