Passengers are deemed to have read, understand and accept the following conditions.
Nam Ho Travel shall be known as "The Company" in the conditions listed below.
1. Reservation, Deposit and Full Payment
Reservation can be made with the Company anytime during business hours. To confirm the reservation, please visit our office during business hours with a deposit of S$500 per passenger. A minimum deposit of $50 per person is required for online reservation instead. Payment of deposit does not constitute confirmation of the tour. All groups are subjected to a minimum group size in order to depart. Full payment is required no less than 14 days prior to departure.
2. Price Quoted
Prices quoted are mainly in Singapore Currency unless otherwise specified.
3. Mode of Payment
Payment is accepted via Cash, NETS or Cheque only. Cheque payment will only be accepted if presented to the company at least 5 working days before scheduled tour departure. Payment by Credit Card Installment Plan, where applicable, is valid for selected banks and subjected to banks' approval and terms & conditions. Payment by Credit Card may not be applicable for certain promotional tour packages. For Credit Card and charge card payments, any refunds of monies will be made through the respective card company. The refund process will take about 4 – 6 weeks. During peak season, the refund process may take longer due to increase in transaction. Payment by Credit Card, NETS and Installment Plans is subjected to administrative charges. For online reservation, payment is accepted only via PayPal.
4. Cancellation by the Customer – Cancellation Fee
Cancellation of confirmed booking has to be made in writing to the Company. Upon receiving the written notice, the following cancellation fee is applicable:
| No. of days between departure and receipt of cancellation notice. | Cancellation Fee and Refund Per Person | |
|---|---|---|
| All Tour except (Those on Chartered Flights) |
Tours on Chartered Flights |
|
| 35 working days and above |
Cancellation: 50% deposit | Cancellation: Full Tour Fare |
| 15 to 34 working days |
Cancellation: Full Deposit | Refund: NIL |
| 8 to 14 working days |
Cancellation: 50% of tour fare or S$500, whichever is higher | |
| 4 to 7 working days |
Cancellation: 75% of tour fare or S$500, whichever is higher | |
| 3 working days and less |
Cancellation: Full Tour Fare | |
Should the deposit paid to the company is not enough to cover the above cancellation fee; the difference in amount is still payable. For online reservation, the deposit payment is strictly non-refundable.
5. Cancellation of Tour by Company
Please note that the company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subjected to final confirmation.
If for unforeseen circumstances the arrangement cannot be finalized and has to be cancelled, the company will endeavor to notify the customer at least 1 week before departure. At times, dues to low subscription, the company may choose to cancel the entire tour 14 days prior to departure.
In the case of "Free and Easy" packages, accommodations and all services are strictly on request and are subjected to confirmation. The company may recommend alternatives if available.
Please note that surcharges may apply on a case by case basis and the customer will be advised accordingly. Should the customer decided not to accept the alternatives, all refund (exclude Visa Fee) will be made accordingly by the company and without further obligation.
The company shall not be held liable for any further responsibilities.
The customers shall receive the refund within 4 to 6 weeks upon the company notifying the customer of the tour cancellation
6. Amendment to Booking and Amendment Fees (Requested by Passengers)
Any changes made by the customer to existing booking, an amendment fee of $50 per person will apply.
Any re-issuance of air tickets, minimum administrative fee of $50 per air ticket on top of any airline charges will apply.
Any changes made to the departure date or tour type, the cancellation fee as stated under the section "Cancellation by Customer" will apply.
Any changes made to the name of customer will be treated as cancellation of tour.
The company will revert to the customer within 14 days upon receiving written notice of the request for amendment.
7. Amendment to Tour Itinerary (By the Company)
The company makes reasonable effort to avoid changes in the itinerary. However, the company reserves the right to make minor changes at any time due to unforeseen circumstance, especially during peak periods or in the event of a force majeure. When extension of stay / deviation cannot be confirmed 3 weeks prior to departure, passenger is deemed to be taking the original tour schedule. All extra cost incurred to process the extension, for example administrative fees, will be borne by the passenger.
8. Extension of Stay / Deviation
Extension of stay / deviation may be permitted at the end of the tour, subject to maximum validity and restrictions of the air ticket, seat confirmation, airlines' term & conditions and availability of hotel prior to commencement of tour. It is passenger's responsibility to hold firm confirmation of tour. It is the passenger's responsibility to hold firm confirmation for their return flight.
9. Unused Services
No refund will be made in respect to accommodation, meals sightseeing tour or any other services which are included in the tour fare but not utilized by the tour participant, either in part or full, or where passenger amends, cancels or otherwise varies arrangements after commencement of the tour.
10. Tour Fare includes (Group Tours Only):
- Return economy class group tour air tickets
- Return airport transfer (Airport / Hotel / Airport)
- Hotel accommodation is based on twin sharing basic.
- Booking of triple sharing room. Please note that the third bed maybe a "roll-away" bed
- Single room occupancy is at additional cost
- All meals are specified in the itinerary. If selected carrier's flight time does not allow for certain meals to be taken, there shall be no refund for meals not consumed.
- Baggage allowance of up to 20 Kilograms per passenger or subject to individual airlines' baggage allowance.
11. Tour Fare Excludes
- Visa Fees unless mentioned.
- Airport taxes, Excess baggage changes
- Meals, Beverages, Room services or any other not listed in the itinerary
- Gratuities to driver, tour guide or tour leader
- Flight Insurance
- Travel Insurance
Tour prices are based on current airfares, special prices, government tax and exchange rates. Applicable at the time of print or quotation and are subjected to change with or without prior notice. We reserve the right to collect any tax differences even after full payment has been made.
12. Child Fare
Eligibility: Below 12 years old (Throughout the trip). Child fare is based on sharing a twin room with two adults without extra bed for the child. If you require extra bed for the child, please arrange with our sales rep, which will advice you appropriately, including surcharges / supplements, if any.
13. Accommodation
Accommodation is as specified in the tour brochure or the booking form. In the event the accommodation booked or requested is not available, every effort will be made for alternative in another accommodation of similar standard
For farm-stays & ski-resorts, sharing of bathroom facilities may be necessary.
14. Special Request
If there be any special request regarding special meals, dietary requirement, adjoining rooms etc, feel free to inform us when booking. Such request is subject to confirmation and availability.
15. Travel Insurance
Purchase of travel insurance is strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstances is The Company to be construed as a carrier under contract for safe carriage of passenger or his / her baggage & belonging. Our staff will be please to assist in the enquiries of any travel insurance.
16. Seat Rotation (Except for Malaysia Coach Tour)
For the convenience of all members of the group, coach passengers are requested to rotate their seating arrangements on the coach during the period of the tour. We appeal to your co-operation when called upon to do so by the tour guide / leader.
17. Passport & other Travel Document
For foreign passport holders, it is the passenger's responsibility to hold valid re-entry visas.
The company will, wherever possible, assist you obtain the necessary visa. Service charges and Visa fees will be borne by passenger. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, Passengers must made know to the company at least 30 days prior to departure with administration charges. If less than 30 days notice is given, relevant cancellation charges as stated will apply.
The company cannot be held responsible for any expenses, reimbursement or refund of any tour prices if passenger is refused entry by any country on the tour for whatever reasons, including lack of necessary visa.
18. Confidentiality
The Company will consider every transaction as confidential and not disclose any information without your permission, unless required by the law. The Company also reserves all rights to share information with our business partners for the sole purpose of completing the sales transaction as well as facilitating the delivery of our services.
19. Responsibility & Liability
The Company offers goods and services of satisfactory quality as defined in the Sales of Goods Acts S14 (2)
The Company clearly declares the terms and conditions of any service guarantee to protect customers against non-fulfillment of agreed service.
Where the company has not been negligent nor in breach of any duty, it assumes no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond its’ control. The company is an agent of airlines; transport companies etc and not liable for changes made by suppliers, but will render assistance wherever possible. All tickets; coupons and orders are furnished and issued, subject in all respects to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, public carriers managing agents.
The Company will not be responsible or liable (for damages, refund of otherwise) for:
A) Mechanical breakdowns (except where it is due to negligence on part of the company or its agents), weather, government action, act of God, strikes compulsory quarantine or other circumstances beyond its control.
B) The failure of the client to obtain required documentation (e.g. health certificates, visa passports etc).
C) The failure of the client to follow reasonable instructions, including but not limited to check in and checkout places and times.
The Company reserve the right to withdraw any itinerary or any booking made, or decline or refuse the customer as a member of the tour, if it appears to the Company that the Customer is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour. In any of the foregoing events, the Company’s sole liability shall be limited to refund on tour fare paid.
The Company reserves the right to take photographs and films of the customer while on tour with the company to be used for brochures advertising or publicity materials. Written consent will be sought for use of such materials in publications and any other form of advertising.
The Company reserves the right to change, amend, insert or delete any Terms and Conditions, or policies contained in this document, as the case may be, without prior notice.
20. Complain / Claims and Dispute Resolution
Any complain must be in writing and forwarded to the company not later than 14 days after services have been rendered. No responsibility is accepted in respect of complaint / claim not made.
21. CaseTrust
CaseTrust and NATAS will act as alternate mediation channel for dispute unresolved within 3 months period (from the date of issue being brought up) if customers are still unsatisfied with the company response and are unable to reach an amicable settlement.
