Terms & Conditions

The Customer are deemed to have read, understand and accepted the following conditions. Nam Ho Travel shall be referred to as "The Company" in the terms and conditions listed below.


1. Reservation, Deposit and Payment

A minimum deposit is required upon booking based on the tour fare:

  • For tour fares below S$500, deposit of S$300 is required per person
  • For tour fares below S$2500, deposit of S$500 is required per person.
  • For tour fares above S$2500, deposit of S$1000 is required per person
  • For free and easy / GV2 / Sit in coach packages, a deposit of 50% of the total tour fare (including taxes) is required per person.
  • For purchase of Air, Cruises, Ferry, Coach, Train and Admission tickets only, full payment is required (Unless respective provider T&C allows)
  • For online booking, an initial deposit of S$50 per person will be charged for selected tours and packages. The Customer are required to do a deposit top up to the amount as stated above. (Top up has to be made within 3 working days - Noncompliance will result in auto cancellation for reservation made online with no refund). Initial deposit does not constitute confirmation of the tour.

All groups are subjected to a minimum group size (determined by the Company) in order for the departure to be finalized.


For Group packages – full payment is required not less than 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the Company reserves the right to forfeit the deposit and cancel the reservation. In this instance, the cancellation fee as stated below is payable by the Customer.


For Free and easy packages – Balance payment is required upon confirmation of air reservation and land arrangement before issuance of travel documents. Any booking that is not confrmed within the airlines’ required dateline, seats will be auto-cancelled by airlines unless tickets are being issued. Please note that during important events, festivals, conferences and fair periods, there will be surcharges levied by accommodation properties. We will advise you of any increase in tour prices when you book your package. The Customer are expected to pay the difference or have the option to change to another preferred choice of accommodation (provided there is also no surcharge being levied)


2. Cancellation by the Customer - Charges

*For tours operated by the Company - Charges per Person:

More than 35days prior to departure S$300.00*
16-34days prior to departure S$500.00*
08-15days prior to departure 50% of total tour fare or $500.00 whichever is higher*
07days prior to departure 100% of Total Tour Fare*

*The above cancellation charges apply if the air ticket is not issued. If the air ticket is issued, the air ticket value will be added onto the cancellation charges. If the deposit amount is insufficient to cover the cancellation, the Customer must pay for the difference.


+For Free & Easy packages, administrative fees and/or one night hotel rate will be imposed for those travel documents not issued. Once issuance of travel documents, there will be no changes allowed and no refund value.


For tours or components supplied by third party (ies), e.g. Agencies Consortium, Insight Vacations, train, cruises, hotel bookings etc., cancellation terms and conditions shall apply with a handling fee of S$50 per service per Customer.


*+For cancellation due to major event declared by WHO as epidemic or pandemic or warning by MFA against non-essential travel. The Company will wherever possible assist to provide documents for any travel insurance claims. For Group packages, an admin fee from $150 per person will be charged on top of the third party suppliers (e.g. airlines, hotels etc.) charges. The remaining value will be given in the form of travel vouchers. For Free & Easy packages, the refund will be subjected to the T&C of the third party supplier (e.g. airlines, hotels etc.). An admin fee of S$100 will be charged.


3.Cancellation by the Company

Even after deposit or full payment has been made, all arrangements are still subject to final confirmation if for some unforeseeable circumstance the arrangement cannot be finalised and the reservation has to be cancelled, the Company endeavor to notify the Customers at least one week before departure.


Group packages are subjected to a minimum group size in order to depart. If the minimum passenger number is not met, the Company may choose to cancel the tour 14 days prior to departure or offer alternative tours based on current tour fare. Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations.


In the case of a Free & easy packages, accommodation and all services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient number of participants. The Company may, if it so decides, will recommend alternative tour.


4. Amendment made by the Customer – Charges

Amendment refers to any change to the original reservation such as change of name, change of flight itinerary and / or change of accommodation. Any amendment made after booking, amendment fee charged by supplier plus a handling fee of $50 per service per Customer will be applied. Any change made to the Customer name, departure date or the tour type, the cancellation charges will apply. Any re-issuance of air ticket, minimum administrative fee of S$50 per air ticket on top of any airline charges will apply. Any amendments must be made at least 14days prior to departure date. If The Company received any amendments shorter than 14 days, the cancellation charges will apply.


5. Amendment by the Company

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to alter itineraries, travel arrangements, hotel reservations changes at any time (without prior notice and compensation) due to unforeseen circumstances.


6.Extension/Deviation of Stay

An extension/ deviation of stay at the end of the tour or travel arrangement is permitted subject to the maximum validity, availability and restrictions of the air ticket and availability of accommodation prior to the commencement of the tour. The extra costs incurred to process the extension will be borne by Customer. It is the Customer’s responsibility to hold a confirmed seat for the return flight. When extension/ deviation requested cannot be confirmed 3 weeks prior to group departure, the Customer is deemed to return on the original flight/tour schedule booked and no cancellation of tour is allowed. Extensions / deviations of stay / transfer will be at Customer’s own expense. Air ticket issued is restricted to a specified airline only. It is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the routing or the date by the Customer is solely at the Customer’s risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, in part or in full.


7. Travel Documents, Travel Insurance

Passport and Other Travel Documents

It is the Customer’s sole responsibility to ensure that he/she has a valid passport with minimum 6 months’ validity from the date of the return point. Relevant visa and vaccinations may be required. For Singapore permanent residents, please bring along your exist permits when traveling. For foreign passport holders, it is the Customer’s responsibility to hold valid re-entry visas.


Visa

The Company will, wherever possible, assist you obtain the necessary visa. Service charges and Visa fees will be borne by the Customer. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, the Customer must made known to the Company at least 30 days prior to departure, administration charges applies due to cancellation of the tour. If less than 35 days’ notice is given, relevant cancellation charges as stated will apply. The Company cannot be held responsible for any expenses, reimbursement or refund of any tour prices if the Customer is refused entry by any country on the tour for whatever reasons, including lack of necessary visa.


Travel Insurance

Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury, illness and insolvency. Under no circumstances shall the Company to be construed as a carrier under contract for safe carriage of the Customer or his/her baggage/ belongings. The Company will be pleased to assist in the enquiries of any travel insurance and related matters. Purchasing of insurance can also be done on the Company website


8. General Matters Relating to Tours

Accommodation

Accommodation is as specified in the itinerary or the booking form. Accommodation for adults is based on twin-share, double or triple share bedrooms at the nominated or similar standard hotels. In the event the accommodation booked or requested is not available, every effort will be made for alternative in another accommodation of similar standard. For farm-stays & ski-resorts, sharing of bathroom facilities may be necessary. When booking triple-share rooms, please note that the third bed will be a “roll -away” bed.

Meals

All meals are as specifed in the itinerary. If selected carrier’s fight timing does not allow for certain meals to be taken, there shall not be any refund for meals not consumed. (if any)

Seats Rotation

The Customer is requested to rotate seating arrangement on the coach during the period of the tour.

Special Request

Any special requests such as special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.

Tour Leader

Assignment of Tour Leaders for all group departures regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.


9. Pricing Policies

All information and prices shown are accurate at time of print.

Tour Fare Includes:

Airfare, accommodation, airport transfers and meals (if any), as specified in the tour itinerary/booking form. Tour Fares are subjected to change without prior notice in the event of unforeseen circumstances including currency fluctuations, increase in room rates, local taxes etc.

Tour Fare Excludes (Subjected to change, payable in cash only):

  • - Visa Fees
  • - Airport taxes, excess baggage charges
  • - Customs User Fees, Nordic Environment Tax, Port Tax, Service etc.(where applicable)
  • - Meals, beverages, room services or others not set out in the itinerary.
  • - Any gratuities to driver, tour guide or tour leader
  • - Any porter’s fee at the hotel and airport
  • - Flight insurance & fuel surcharges
  • - Travel insurance

Child Fare

Children below 12 years as on the return date from Singapore are eligible for child fare. Child fare is based on a twin-share or double room with 2 adults without an extra bed. If an extra bed for the child is required, please arrange with The Company who will advise on the surcharges/supplements, if any.


Mode of Payment

Payment can be made in cash, by cheque or credit card. Cheque will only be accepted if presented to the Company at least 07 (seven) working days before departure. Payment by credit card or charge card may not be applicable for selected Group, FIT & Free and easy packages on promotion. Payment by installment plan, where applicable, is valid for selected banks and subject to the banks’ approval and terms & conditions.


Refund Policy – Payment Mode

For cash, NETS, cheque and bank transfer payments, refund will only be made in the form of cheque and process within 1-3 weeks. For Credit Card payment, refund will be made through credit card company and the refund process will take about 4 – 6 weeks. During peak season, the refund process may take longer due to increase in transaction.


Feedback Response

The Company welcomes constructive feedbacks from the Customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter. Feedback channels include:

  • -Face-to-face feedback
  • -Telephone Communication at 6221 8433 Monday to Friday: 9am to 6pm; Saturday: 9am to 1pm
  • -Written feedback via email to feedback@namho.com.sg or mail to 1 Park Road, People’s Park Complex, #01-84D/E

Singapore 059108

The Company will investigate and act to resolve areas of concerns. The interim response is within 2 working days (or 48 hours). Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days. If it is unable to resolve the complaint amicably, it will refer to CASE or NATAS mediation channel with mutual consent of the Customer.


10. Confidentiality

The Company will not divulge the Customer’s personal information to any unauthorized third party without any written consent.


11.Responsibility and Liability

All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company accepts no responsibilities for mechanical breakdown, injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration or other circumstances beyond its control.


The Company is an agent of airlines, transport companies etc., and is not liable for changes made by suppliers but will render assistance wherever possible.


Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause to person or property. Any losses & expenses are the responsibility of the Customer. All proper travel documents (e.g. health certificates, visa and passports) are the sole responsibility of the Customer.


The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.


No tour leaders/guides, employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.


The Company also reserves the right to take photographs and films of the Customer while on tour with the Company to be used for marketing materials. Such materials will be used in publications and other forms of advertising.


The Company shall not be liable to the Customer for any goods purchased by the Customer during the tour whether or not the goods are of defective quality, not suitable for the Customer’s purpose, not in conformity with samples provided to the Customer or rejected by the Customer for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the Customer for the purchase monies of the aforesaid goods.


Itineraries, prices, services and conditions are correct as the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour


With Effect from July 2015

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